Betmode.io Casino - A conta do jogador foi restringida.

Hey casino.guru, my account has been restricted by the casino due to opposite betting, despite it not being mentioned as fraud in their T&C

https://web.archive.org/web/20250916143224/https://betmode.io/doc/general-terms-and-conditions

^ Archived URL instead they try anything shady AF!

No, the account is not KYCed.

Yes, the thing is about withdrawal and incorrect T&C, thanks!

Please just solve the case already.

Heres answers to your follow up questions:

Could you please specify which specific game you played?

Ans: Baccarat

Could you please share the communication from the casino making the accusations against you? Send emails or chat transcripts to my email at (enter email here lol), or post screenshots here

Ans: attached

My arguement is that it didnt write opposite betting is allowed and it is considered as fraud, so if i lost the 203$ baccarat bet, casino would be in profit isnt it? and opposite bet doesnt matter anws im playing with their rules. I am not doing any fraud.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Betmode.io Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Have you achieved your winnings on Baccarat exclusively?
• Could you please describe your gameplay in your own words? (volume of bets, amount you deposited)
• Is your player's account verified?
• Have you made any previous withdrawals from the casino?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Have you achieved your winnings on Baccarat exclusively?

Ans: yes

Could you please describe your gameplay in your own words? (volume of bets, amount you deposited)

Ans: $3k+ wagered and $2k+ deposited and yes it is arbitrage BUT BUT BUT it is not mentioned in TOS, if it is fraud right then they should write it is restricted to do arbitrage bets no.

Is your player's account verified?

Ans: No, they closd my acc.

Have you made any previous withdrawals from the casino?

Ans: Yes, lossback withdrawals, as long as I was losing on their site all was OK LOL!

And my withdrawal amount is 406$, 203$ is my deposit.

Thank you very much for providing the necessary information. I will now transfer your complaint to my colleague Stefan (stefan.m@casino.guru), who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello codeapp,

I am sorry to hear about the issue you are experiencing with the casino. I will reach out to the casino on your behalf and do my best to help resolve the matter promptly.

At this point, I would like to invite a representative from Spinbara Casino to join this conversation and assist in addressing the complaint.

Dear Betmode.io Casino,

Could you please provide your comments regarding the situation?

Thank you in advance for your cooperation and for sharing any relevant information.

hey stefan its betmode not spinbara

Dear CodeApp Team,

Thank you for the heads-up. I have reviewed and made the necessary edits to the message as requested.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hello Codeapp,

I have contacted the casino representative outside of the complaint thread in the hope that they will respond here as soon as possible. To allow additional time for their reply, I have extended the timer by seven days.

Your patience and understanding are greatly appreciated.

All information has been documented and relayed to CasinoGuru! I am sorry that you have had a bad experience.

Dear Betmode.io Casino Team,

Thank you for your response. I have replied to your previous email and will await your further reply.

I look forward to hearing from you soon.

bet is a bet. opposite or not.

Dear Betmode.io Casino,

I am writing to confirm that I have responded to your recent email requesting additional evidence.

I look forward to your reply.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Betmode.io Casino,

I would like to inform you that I have responded to your recent email and will be awaiting your reply.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Stefan,

I did not recieve any email from you. Can we discuss it here? And we provided the main information about this case. Please let me know what else do you need? 

Dear Betmode.io Casino,

Thank you for your response in the complaint thread. I would like to follow up with a request for further information—could you please specify how many times the opposite bet occurred?

At this stage, the evidence provided is unfortunately not sufficient to justify rejecting the complaint.

I look forward to your response.

Dear Stefan,

We contacted the Evolution, and here their answer: "Kindly be informed that our Risk Management team can only provide the detection result and unable to share detailed information. The detected player is not only from your website."

That means this player was detected of opposite betting on other websites too. 

Best Regards,

Betmode team

Dear Betmode.io Casino,

Thank you for your response and for providing the information received from Evolution Gaming.

Unfortunately, the material submitted so far is not sufficient to establish that the player engaged in opposite betting, whether with other players or with themselves. While we understand that the game provider may have access to additional data, we still require at least some form of supporting evidence beyond an Excel sheet containing only basic information.

Could you please clarify how the evidence from Evolution Gaming was obtained? Additionally, we kindly request that you provide either the communication exchanged with Evolution Gaming or an official report from their Risk Management team, as such documentation would be necessary to substantiate the claim of opposite betting.

If possible, we would also appreciate it if you could provide us with the player’s complete gaming history, as this may help us better understand the situation. You can send it to my email address stefan.m@casino.guru.

We appreciate your cooperation and look forward to your response.

Dear Stefan,

The info I explained above was reported by Evolution risk management team via our Game aggregator. Since this is all Evolution are willing to share, I think the only thing left to try is request a statement in PDF from our Game Aggregator that the report was provided to them from Evolution.

I did not managed to get this info during last days, so I request the give us a bit more time to provide something that you will accept as an evidence.

Warmest Regards,

Betmode Team

Dear Betmode.io Casino,

Thank you for your response and continued cooperation. I will extend the timer by an additional seven days to allow you more time.

I look forward to your reply.

Dear Stefan,

I have sent the statement to your email for your review. Please let me know if this is enough. 

Warmest Regards,

Betmode Team

Dear Betmode.io Casino,

I have responded to your email. We will keep you updated on the matter.

Dear Betmode.io Casino,

I have responded to your email and will be awaiting your reply.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear codeapp,

I am afraid that we have not received any response from the casino for an extended period of time. We have contacted the casino outside of the complaint thread, and I will extend the timer by an additional seven days. We hope they will respond as soon as possible.

Your patience is much appreciated.

Dear Stefan,

What has been shared with your team is the complete report received from Evolution, based on the data in their back office. From our side, we have provided all the evidence in our possession, supported by a written confirmation from our team. If you require anything else additionally, please specify exactly what is needed and we will communicate your request to Evolution.

Warmest Regards,

Betmode Team

Hello codeapp,

We would like to update you that due to Stefan, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Stefan has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Stefan will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Dear Betmode.io Casino,

Thank you for your response and continued cooperation.

I have replied to your email and will be awaiting your response.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Stefan,

We have requested from Evolution the details you are interested in and are awaiting their response. I hope we will get response in the next week.

Thank you for your patience.

Betmode Team

Dear Betmode.io Casino,

Thank you for your response.

Please let us know as soon as you receive the information from the game provider.

We look forward to your response.

Dear Betmode.io Casino,

Thank you for the evidence provided.

Could you please state whether the abovementioned username is game provider's internal screenname?

We look forward to your response.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Stefan,

Yes, abovementioned username is game provider's internal screenname.

Hope this is make sense.

Warmest Regards,

Sergio Kelis

Dear Betmode.io Casino,

I have replied to your email with an additional request for evidence. Your cooperation is much appreciated.

I look forward to your response.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Stefan,

We pushed the Evolution to provide that information, but they weren't willing to disclose it. This is currently a blocker. 

But we think the information we provide is more than enough. But we're willing to cooperate on that in any possible way. 

We are all waiting to resolve this complaint. 

Warmest Regards,

Betmode team

Hello codeapp,

We would like to update you that due to Stefan, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Stefan has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Stefan will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Dear codeapp,

I hope this message finds you well.

We have carefully reviewed the evidence provided by both the casino and the game provider. Based on our assessment, we have concluded that there was a violation of the Terms and Conditions, and therefore we must agree with the casino’s decision in this case.

Due to the aforementioned reasons, we will now proceed to reject this complaint. Thank you for your understanding. I am genuinely sorry that we were not able to assist you more effectively in this particular situation, as we always strive to help players resolve their issues whenever possible.

Please remember that you are always welcome to contact us again if you encounter any problems with this or any other casino in the future. Whether it is a question, a concern, or a new issue that needs to be reviewed, our team is here and ready to support you.

Kind regards,

Stefan

Casino.Guru