Betor Casino - O jogador está insatisfeito com o processo de retirada.

I entered the first withdrawal 4000, - and the amount was deducted and I received an e-mail confirming the withdrawal, about 10 minutes later I made the second withdrawal 3000, - and the same thing, everything seemed fine.

After two days, I still didn't have the amounts credited to my account.

So I started to deal with it in the chat and they told him there was no choice to see, but they would check it out. I also sent a screen screen of inboxes and I was still told they were checking it out.

Then I called 3 more times and the same song, just with the fact that he has to check it more thoroughly, it will be two weeks and still nothing.

The first casino where I experienced such an approach.

Zadal jsem první výběr 4000,- a částka se strhla a obdržel jsem mail potvrzující výběr,cca 10 minut poté jsem učinil druhý výběr 3000,- a to samé,zdálo se vše v pořádku.

Po dvou dnech jsem stále neměl připsané částky na účtu.

Začal jsem to tedy řešit na chatu a tam ný sdělili ze žádný výběr nevidí,ale ze to prověří. Poslal jsem i screen obrazovky doručených mailů a stále mi bylo sděleno, že to prověřují.

Poté jsem ještě 3x volal a stejná písnička,akorát s tím, že to musí důkladněji prověřit už to bude dva týdny a stále nic.

První casino,kde jsem zažil takový přístup.

Dear David,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience.

Please could you clarify if you have placed any successful withdrawals in the past? What status is your withdrawal in? Is it pending or processed?

Additionally, please forward any relevant communication between you and the casino together with the confirmations of withdrawals to kristina.s@casino.guru. I would especially like to see those messages, in which the casino claims, they see no pending withdrawals.

Looking forward to hearing from you.

Best regards,

Kristina

Hello, thank you for your prompt response, I received an email today that they apologize for the mistake and sent the money.

Otherwise, I commend your work for overseeing fair play and helping others with complications.

Thank you and best regards David

Dobrý den,děkuji za pohotovou reakci,dnes jsem obdržel e-mail,ze se omlouvají za chybu a peníze odeslali.

Jinak chvalím vaši práci za dohled férového hraní a pomoc ostatním při komplikacích.

Dekuji a s pozdravem David

Thank you very much David! Our goal is to help casinos move towards fair gambling, and help players who weren't so lucky.

Now let's wait and, please, let us know when you receive your withdrawal, so we can close this case accordingly.

Hello Kristina,

Today I received both payouts from the Casino.

Thanks again for your willingness and best regards David.

Dobrý den Kristíno,

Dnes jsem obdržel obě dvě výplaty od Casina.

Ještě jednou děkuji za ochotu a s pozdravem David.

Fantastic news! As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.