Betovix Casino - O jogador não consegue sacar fundos do cassino.

I can't make a withdrawal from this casino. I click the withdraw button, but nothing happens.

I tried contacting the casino, but it was no use. No one is responding.

The online chat is only a bot.

I ask you for help

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you made any successful withdrawals from this casino before?
• Have you passed the full KYC verification, or at least submitted any identity documents to the casino for verification?
• Have you ever successfully communicated with the customer support of this casino?
• Have you made sure to complete all the wagering requirements before attempting to withdraw your winnings?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 72 hours of submission, but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 1,000 complaints. Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Hello !

1.This is my first conclusion.

2. I tried to verify myself, but it didn't work. I can't save any data.

3. No, customer support isn't responding. I've tried contacting them many times.

4.Yes, I have wagered the deposit as required.

Привет !

1.Это мой первый вывод.

2.Я пытался пройти верификацию самостоятельно, но ничего не получается. Я не могу сохранить никакие данные.

3.Нет, служба поддержки не выходит на связь. Я пробовал с ними связаться много раз.

4.Да,я отыграл депозит как и положено.

Could you please send me a recording of the problem you're experiencing when you try withdrawing money from this casino? My email address is veronika.f@casino.guru. Please include all the other communications that could be relevant to the investigation of your case as well. Thank you for your cooperation.

I sent you a video of me trying to withdraw my funds. But nothing happens. I emphasize, I wagered my deposit, and more than once.

Dear Siollo

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Peter (peter.c@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Veronika

Hello there,

Thank you Siollo for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Betovix Casino for their help in resolving this complaint. We would like to know what the issue is with the withdrawal and what we can do to help the player receive their winnings.

Thank you!

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Siollo,

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, I recommend you contact the Anjouan Gaming Authority and submit a complaint to them through the validator on the casino website (validator link). The Gaming Authority has more options and tools to help players. Please let me know if you need help with submitting the complaint or how they responded if you can do it on your own (peter.c@casino.guru). I am sorry I could not be of more help on this occasion.

Best regards,

Peter