BetRepublic Casino - O jogador ainda não recebeu os seus prémios.

Good morning, I deposited €90, bet, and won €183. Bottom line: bets are limited to €1, deposits are blocked, and withdrawals are blocked. I tried to withdraw my €183 on April 30th, but today, May 5th, the money still hasn't arrived. I don't see why they should hold onto my money since they won't let me play.

Buongiorno , ho depositato 90 euro ho scommesso e vinto 183 euro. Morale della favola scommesse limitate ad 1 euro versamenti bloccati e prelievi bloccati. Provo a prelevare i miei 183 euro il 30 aprile, oggi 5 maggio i soldi non sono ancora arrivati. Non vedo il motivo per cui debvano trattenere il mio denaro visto che non mi fanno giocare

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Dear Ivo1976365,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Ivo1976365,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Good morning, I still haven't received the money.

Buongiorno , ad oggi non ho ricevuto ancora il denaro

Dear Ivo1976365, thank you for your response. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?
• Did you play casino games or bet on sports?
• Could you please share your communication with the casino regarding the delayed withdrawal? Send emails or chat transcripts to my email at karla.m@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Karla

Good morning, I have never made withdrawals, this is the first

I have sent the documents for verification

I placed a bet on sports

I sent the entire conversation I've had with them so far.

Thank you

Buongiorno, non ho mai effettuato prelievi, questo e' il primo

Ho inviato i documenti per la verifica

Ho giocato una scommessa sullo sport

Ho inviato tutta la conversazione che ho avuto fino adesso con loro.

Grazie

Dear Ivo1976365,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Michal K., (michal.k@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Karla Mayfly

Hello Ivo1976365,

I'm Michal, and I have taken over your complaint. I have reviewed this case, and I will contact the casino to shed more light on this matter and to see if I can help somehow.

We would like to invite BetRepublic Casino to join the conversation.

Dear BetRepublic Casino,

We would be grateful for your help in clarifying the current status of the player's verification process. The player submitted the required documents for the verification process, and I am eager to know the reasons behind the delay and the reasons why the player's withdrawal has not been processed yet.

If there are any other considerations affecting this situation that cannot be disclosed publicly, please do not hesitate to reach out to me directly at michal.k@casino.guru.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Ivo1976365,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Michal

Casino Guru