Betway Casino MX - O levantamento dos prémios dos jogadores está atrasado.

Hi how are things.

In early December 2025, I used my account to place bets. I deposited 1000 MXN and placed two bets, both of which won. My account was then limited to 5 MXN per bet, so I decided to withdraw the money. I've already submitted all the required documents, but they're just giving me the runaround. The withdrawal has been showing as "processing" since December 9th.

Now they've even removed the option to ask about the withdrawal status in the chat, and they don't answer at all in the verification email.

That's $4781.80 Mexican pesos to withdraw.

Hola, que tal.

A principios de diciembre 2025 usé mi cuenta para apostar. Deposité 1000 MXN e hice dos apuestas las cuales resultaron ganadoras. Me limitaron la cuenta a nivel de que ya no puedo apostar (límite de 5 MXN por apuesta) así que decidí retirar el dinero. Ya mandé todos los documentos solicitados y solamente me dan largas para retirar y el retiro aparece como "procesando" desde el día 9 de diciembre.

Ahora incluso me quitaron la opción de preguntar por el estado de retiro en el chat y en el correo para verificación no contestan para nada.

Son $4781.80 pesos mexicanos para retirar.

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Dear Lucabudal,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Thank you very much for your response.

Since December 9th, it's been showing as "processing," but I can no longer contact the betting site because the chat option is gone. They told me it would be resolved over the weekend, but nothing happened. Then they said 48 hours, and still nothing. And now I can't get in touch with them at all.

Muchas gracias por la respuesta.

Desde el día 9 de diciembre aparece como procesando pero ya no tengo opción de comunicarme con la casa de apuestas porque no me aparece opción de contactarlos por el chat. Me habían dicho que durante el fin de semana quedaba y nada. Luego que 48h y tampoco nada. Y ahora ya no me puedo comunicar con ellos.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Lucabudal,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

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Thank you in advance for your time and feedback.

Best regards,

Attila