BlazeBet Casino - O saque do jogador é adiado, mas os fundos permanecem disponíveis para uso.

I would like to raise a complaint regarding BlazeBet Casino concerning both the delay to my withdrawal and, more importantly, the fact that funds subject to a withdrawal request remain available for gambling.

On 24 August 2026 at approximately 01:52, I requested a withdrawal of €1,000 after a very fortunate slots win. My account is already fully KYC verified.

At the time of writing, around 48 hours have passed and the withdrawal still shows as "Processing".

I contacted BlazeBet support and was simply told to "be a bit more patient."

I understand that withdrawals can occasionally take longer and I am not claiming at this stage that BlazeBet has refused to pay me.

However, BlazeBet's own Terms and Conditions, Section 7, state that withdrawals can take "up to 24 hours" to process.

BlazeBet Terms and Conditions - Section 7 - line 7.9

If withdrawals can actually remain pending for several days or even longer, why advertise a maximum of "up to 24 hours" in the first place?

If 24 hours is not genuinely the maximum processing period, I believe customers should instead be given a realistic timeframe.

My main concern, however, is more serious.

Despite having an active €1,000 withdrawal, the same money remains available in my playable casino balance. I can open a slot right now and gamble the funds I have already requested to withdraw.

I personally will not touch the money, but this creates an obvious player-protection problem.

Once a player decides to withdraw funds, that amount should be removed from the playable balance and locked while the withdrawal is processed. If the player changes their mind, they should have to consciously cancel or reverse the withdrawal before the money becomes available for gambling again.

The current system creates a situation where a vulnerable, impulsive or inexperienced player could request a withdrawal, assume the money has been set aside, continue gambling because a balance is still displayed, and unknowingly gamble away the exact funds they were waiting to receive.

This concern is not theoretical.

Casino Guru already has a previous BlazeBet complaint titled "BlazeBet Casino - Player believes that their withdrawal has been delayed."

In that case, BlazeBet stated that the player's withdrawal was no longer active because the balance connected to it had subsequently been used in gameplay while the withdrawal was pending.

That appears to demonstrate exactly the risk I am describing.

I therefore believe BlazeBet should answer two questions:

1. Why state "up to 24 hours" in the Terms and Conditions if withdrawals can remain pending beyond that period?

2. Why are funds subject to an active withdrawal request still available for gambling?

In my view, the system should simply be:

Withdrawal requested → funds locked → withdrawal processed.

If the player wants the money returned to their gambling balance, they should have to explicitly cancel the withdrawal first.

My preferred resolution is that BlazeBet:

processes my €1,000 withdrawal;

explains why it exceeded the stated 24-hour timeframe;

explains why pending withdrawal funds remain playable; and

considers changing its system so that withdrawn funds are automatically locked until the withdrawal is completed or explicitly cancelled.

I can provide screenshots showing the withdrawal, its "Processing" status, the date and time, my available balance, and confirmation of completed KYC.

Again, I am not currently alleging that BlazeBet has refused to pay me. My main concern is that keeping pending withdrawal funds available for gambling creates an unnecessary and avoidable player-protection risk.

The problem becomes even more pronounced if I make another deposit while the withdrawal is pending.

For example, if I deposit €100, my displayed balance would effectively become €1,100.

BlazeBet requires deposited funds to be wagered before they can subsequently be withdrawn, meaning I would then have to manually keep track of two things: that I must never allow my balance to fall below the €1,000 already committed to my original withdrawal, and how much of the new €100 I have wagered toward satisfying the wagering requirement.

BlazeBet already has all of this information internally, yet its system places the burden on the player to mentally distinguish between pending-withdrawal funds and genuinely playable funds.

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Dear srcds,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Additionally, it is important to note that the practice of blocking funds after a withdrawal request is not yet an established industry standard, and not all casinos implement this feature at the software level. While we would certainly prefer that all online casinos prevent players from canceling their pending withdrawals and spending their funds, we are currently unable to address this issue directly with the casinos that do not adhere to this practice.

Thank you in advance for your patience and understanding.

Best regards,

Kristina

Hi Kristina, thank you for the reply. I am happy to follow Casino Guru’s 14-day timeframe, and I will update the complaint if the €1,000 is received before then. My account is already fully KYC verified.

I would just like to clarify one important point regarding the second part of my complaint. I do not need to cancel or reverse the withdrawal in order to spend the money. The €1,000 withdrawal remains active and marked as "Processing", while at the same time the full €1,000 remains in my playable balance. So this is slightly different from the usual situation where a player must consciously cancel a pending withdrawal before the funds become available again.

In fact, after I requested the €1,000 withdrawal, BlazeBet credited an additional €50 promo to my account. I was able to play with that €50, but I personally had to monitor the balance and make sure I stopped once it returned to €1,000.45 so that I did not accidentally gamble the money already subject to the withdrawal. That demonstrates my concern quite well: the player effectively has to ring-fence the pending withdrawal themselves because the casino’s system does not do it. My concern therefore remains even if the €1,000 is ultimately paid, particularly when BlazeBet advertises withdrawals as taking "up to 24 hours" but the funds may remain exposed to gambling for considerably longer.

Just to add one further point to my previous comment, I found another part of BlazeBet’s cashier which makes the issue even clearer.

The attached screenshots show that my €1,000 withdrawal is still actively "Under review", with its own withdrawal status flow and a "Cancel" button. BlazeBet even states that clicking Cancel will "immediately return funds to your account".

However, on the very same screen, my Real Balance is still shown as €1,000.45, and that balance remains available for wagering without me cancelling the withdrawal.

That is exactly the distinction I was trying to make earlier. This is not simply a case where a player can choose to reverse a pending withdrawal and then gamble the funds. The withdrawal remains active, but the same funds are already playable regardless.

In other words, if cancelling the withdrawal is supposed to "return" the money to my account, why is the money already available to gamble before I cancel anything?

I am attaching both screenshots because I think they demonstrate the issue more clearly than I was able to explain in words.

For completeness, I opened a game without placing any bets. As shown in the attached screenshot, the game itself displays €1,000.45 as available credit while my €1,000 withdrawal remains under review. This confirms that the pending withdrawal funds are not merely shown in the account balance — they are actually available to wager without cancelling the withdrawal, this should not be possible!

Quick update: the withdrawal has now finally been processed and the money has reached my bank account.

However, there is one further discrepancy. BlazeBet shows the withdrawal as €1,000 completed, but only €988 was actually credited to my bank account (transaction description: "VDT-Mpayout"). My bank did not deduct any fee.

I have also been unable to identify any disclosed withdrawal fee which would explain the €12 difference, so I will be asking BlazeBet to clarify who deducted the €12 and where this charge was disclosed before the withdrawal.

Separately, I would like to stress that receipt of the payment does not change the main player-protection concern I raised earlier. Throughout the period in which the €1,000 withdrawal was pending/under review, the full amount remained available as playable credit without me cancelling the withdrawal. Only once BlazeBet actually processed the withdrawal did those funds disappear from the playable balance. (Today)

So while I can confirm that the withdrawal has now substantially been paid, I would appreciate if the issue regarding pending withdrawal funds remaining wagerable is not treated as resolved simply because the payment eventually arrived. I believe that aspect of the complaint remains valid independently of the payment delay.

Thank you for your reply, srcds. I appreciate you taking the time to clarify your point of view. While I agree that this is not a very user-friendly approach, many casinos operate in a similar way. Unfortunately, we are not in a position to require casinos to change how their software handles withdrawal requests. Ideally, funds that are pending withdrawal would no longer be available in the player's balance, but unfortunately, there is not much we can do in this regard.

Furthermore, I would like to clarify that withdrawal fees are not necessarily deducted by the casino or your bank. International transactions may involve intermediary banks or payment providers, which may deduct fees for processing, currency conversion, or other services. Unfortunately, we do not have the tools or capacity to determine exactly when, where, or by whom a particular fee was deducted, nor are we in a position to request a refund of these funds on your behalf.

That being said, I’m very happy to hear that your withdrawal has been processed successfully. However, I’m afraid we are unable to provide further assistance with the other issues you have described.

Please let me know if there is anything else related to this complaint that I can help you with. Otherwise, I will proceed with closing the complaint.

Thank you very much for your understanding.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear srcds,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Kristina