Browinner Casino - O jogador ainda não recebeu os seus prémios.

Hi, it's true that I have to wait but they're not behaving well. If you ask questions about withdrawals, they're vague.

Salve e vero che devo aspettare però non si stanno comportando bene se fai delle domande riguardo ai prelievi sono vaghi

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Dear Tondino,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Now in terms of withdrawals we are at 1100 euros and still nothing

Adesso a livello di prelievi siamo a 1100 euro e ancora niente

Hi, I just wanted to report that the withdrawals have not yet arrived. After I contacted my bank, I discovered that my limit for receiving transfers from abroad was exhausted. After that, I tried to explain the situation but nothing happened. To date, I don't know what happened to my withdrawals which amount to 1100.

Salve volevo solo segnalare che i prelievi non sono ancora arrivati dopo che ho contattato la mia banca ho scoperto che il mio plafond per ricevere bonifici dall'estero è esaurito,dopo di ciò ho cercato di spiegare la situazione ma niente,ad oggi non so che fine hanno fatto i miei prelievi che ammontano a 1100

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Tondino,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

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Thank you in advance for your time and feedback.

Best regards,

Karla