Bullsbet.io Casino - A conta do jogador foi fechada inesperadamente.

I had the amount of 3865 reais that I had won over the weekend, I made the withdrawal request, the amount didn't go into my bank account and when I tried to log in to the site to follow up I couldn't, it says that my account has been closed... I tried to get in touch through the site itself, more than once and I didn't hear back, I sent several emails that didn't come back either... in short... it's not been a good experience for me... no return at all after countless attempts...

Estava com o valor de 3865 reais que havia ganhado durante o final de semana, fiz o pedido de retirada, o valor nao entrou na minha conta bancária e quando tentei fazer login no site pra acompanhar nao consegui, diz que minha conta foi encerrada... tentei entrar em contato pelo site mesmo, mais de uma vez e nao tive retorno, enviei vários e-mails que tambem nao retornaram... enfim... pra mim nao ta sendo uma boa experiência.. sem retorno algum depois de inúmeras tentativas...

Dear Flavanto90,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Bullsbet.io Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you have been a player at the casino?
• How did you learn about your account being blocked? Could you please share a screenshot of the error you received when trying to log in?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your attempts at communication with the casino regarding the block? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

My casino account was opened on the 11th of 2024, attached is a screenshot of the error when I tried to log in to the site, I played the slots... also attached are screenshots of the emails that were sent... there were 3 attempts by email apart from the attempts on the site that I can't send a print because they were sent without logging in to the account so I don't have access to them...

Minha conta no cassino foi aberta no mês 11 de 2024, em anexo uma captura de tela com o erro ao tentar entrar no site, joguei nos caça niqueis... em anexo tambem capturas de tela dos e-mails que foram enviados... foram 3 tentativas por email fora as tentativas pelo site que nao tenho como enviar print pois foram mandadas sem logar na conta ai nao temho acesso a elas...

I've sent you an e-mail, I'm not able to add all the photos here

Enviei um e-mail, nao estou conseguindo adicionar todas as fotos aqui

Thank you very much, Flavanto90, for providing the necessary information. I will now transfer your complaint to my colleague Stefan (stefan.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Dear Flavanto90,

I am so sorry to hear about your problem with the casino. I will contact the casino and try to resolve the issue as soon as possible.

Now I would like to invite a Bullsbet.io Casino representative to join this conversation and participate in resolving this complaint.

Dear Bullsbet.io Casino,

Could you comment on the situation?

Thank you in advance for providing the information.

Hello Stefan

Can you share your email so we can provide more information?

Dear Bullsbet.io Casino,

You can contact me at my email address stefan.m@casino.guru.

I'll be awaiting your reply.

Hello Stefan

We have responded to you.

Dear Bullsbet.io Casino,

Thank you for your response and the information you have provided.

Dear Flavanto90,

It appears that there is currently only one withdrawal option available for you, and that is via crypto. You should have already received an email from the casino representative regarding this. Could you please respond to that email and let me know once you have successfully withdrawn the funds from the casino?

I'll be awaiting your reply.

Yes, the casino contacted me by email, I've created a wallet to receive cryptocurrency and I've sent them the details to make the payment... I'm waiting, as soon as the transaction is finalized I'll update you here.

Sim, o cassino entrou em contato por email, criei uma carteira para receber em criptomoeda e enviei pra eles os detalhes para efetuarem o pagamento... estou no aguardo, assim que a transação for finalizada eu atualizo aqui mesmo.

Dear Flavanto90,

Thank you for your response and cooperation. Please let me know once you have successfully received the funds.

I'll be awaiting your reply.

Hello Stefan and Flavanto90

The payout has been completed.

Thank you for your patience and cooperation.

I appreciate the willingness of those involved to resolve the issue, and I apologize to the casino, because I didn't know why I couldn't log in, the emails not being answered worried me... that's why I opened the complaint.

At the moment I'm very satisfied and have been very well looked after by the Bullsbet.io casino team.

Agradeço a disposição dos envolvidos para solucionar a questao, e peço desculpas ao cassino, pois nao sabia o motivo pelo qual nao estava conseguindo fazer o login, os e-mails nao terem sido respondido me preocuparam... por isso abri a reclamação.

No momento estou muito satisfeito e fui muito bem atendido pela equipe da Bullsbet.io cassino.

Dear Flavanto90,

Did you manage to receive the funds from the casino?

I'll be awaiting your reply.

Yes, I thought you'd understood in the other reply.

It's all sorted, I've received the amount.

Sim, achei que na outra resposta ja tinham entendido.

Está tudo resolvido, recebi o valor.

Dear Flavanto90,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Stefan, Casino.Guru