Cadoola Casino - A retirada do jogador está atrasada.

Hello, 3 days ago I deposited and managed to unlock the bonus. I have withdrawn but have not yet received the money and confirmation of withdrawal. I used bank transfer as a withdrawal method.

Buongiorno, 3 giorni fa ho depositato e sono riuscito a sbloccare il bonus. Ho prelevato ma non ho ancora ricevuto il denaro e la conferma di prelievo. Ho usato il bonifico bancario come metodo di prelievo.

Hello conigliofabrizio,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Cadoola Casino. Please allow me to ask you a few more question before we would move forward.

Is this your first withdrawal request in the casino? Is your account already verified and if yes, since when? Did you use any bonus to accumulate your current winnings?

Please note that if you are not yet verified, you won't be able to withdraw and it might take up to 14 days after successful verification to receive the money. Also please note that if you have requested for the withdrawal only 3 days ago, the casino is still withing a very good time frame as I mentioned above, it might take up to 14 days.

Looking forward to your answer.

Regards,

Nick

It was the first withdrawal request in this casino, my account was not verified as no one told me to do it and how to do it despite having written numerous times in chat.

But how is 14 days possible? they told me 3 to 5 days, as also specified in the Terms and Conditions.

I have written several times in chat receiving the same replies, asking me to wait and that my withdrawal is still being processed.

Si è la prima richiesta di prelievo in questo casinò, il mio account non è stato verificato siccome nessuno mi ha detto di farlo e come farlo nonostante abbia scritto numerose volte in chat.

Ma come è possibile 14 giorni ? a me hanno detto da 3 a 5 giorni, come anche specificato in Termini e condizioni.

Ho scritto parecchie volte in chat ricevendo le stesse risposte, chiedendomi di aspettare e che il mio prelievo è ancora in elaborazione.

Account verification is done by our finance department. You will be contacted directly by them when the verification is necessary, if you have not received an email yet it means that the documents are not needed at the moment. In the meantime, you can safely deposit and withdraw without any problems.

This is their chat response.

La verifica dell'account viene effettuata dal nostro dipartimento finanziario. Verrà contattato direttamente da loro quando la verifica sara' necessaria, se non ha ricevuto un'email ancora significa che i documenti al momento non occorrano. Nel frattempo potrà tranquillamente depositare e prelevare senza problemi.

Questa è una loro risposta in chat.

Hello conigliofabrizio,

Unfortunately the time frame given by the casino is just informative. The time depends on many other factors as the casino also checks your game play and patters. If they did not request the documents from you yet, they might still do it. If there is a possibility to upload the documents within your account on your own be sure to make it to speed up the process.

I have confirmed and approved the withdrawal, we are waiting for them to arrive on my account

Mi hanno confermato e approvato il prelievo, attendiamo che mi arrivino sul conto

Hello conigliofabrizio,

Could you please advise if the money has arrived?

Money arrived, after 2 weeks and more ... now I am waiting for the second withdrawal

Soldi arrivati , dopo 2 settimane e oltre… ora aspetto il secondo prelievo

The second withdrawal has not yet been approved after 7 working days ...

Il secondo prelievo non è stato ancora approvato dopo 7 giorni lavorativi …

Hello conigliofabrizio,

I believe that if the first payout arrived, it is only a matter of time before you would receive the full amount. Please keep us updated.

Regards,

Nick

Dear conigliofabrizio,

We haven't hear from you in a while. Please note that the complaint will be rejected if we won't get any respond within the next 7 days.

Regards,

Nick

Money arrived 👍🏻

Soldi arrivati 👍🏻

Thank you conigliofabrizio for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you.

Regards,

Nick