Cadoola Casino - O levantamento dos prémios dos jogadores está atrasado.

Good afternoon, I have requested 3 withdrawals of €500, and they have been 13 days and have not been processed. I have already withdrawn several times with them and they always took 5 days, but this time it was delayed quite a bit. I contacted them and they told me that they had a high volume of requests. Now I should wait a little longer as my withdrawals are already being reviewed, but they are still on hold. Thank you.

Buenas tardes , he solicitado 3 retiros de 500€, y llevan 13 días y no se han procesado, ya he retirado varias veces con ellos y siempre tardaban 5 días , pero está vez se ha retrasado y bastante, contacto con ellos y me decían que tenían un alto volumen de solicitudes, ahora que espere un poco más que mis retiros ya se están revisando, pero mis retiros siguen en espera. Gracias

Dear player,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Complaints Resolution Center

PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear player,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hello, I still haven't received anything. I have withdrawn several times before and the withdrawals were processed in 5 days, but this time it's been 14 days. When I contact them, they tell me they are working on it without further information.

Hola todavía no he recibido nada, he retirado varias veces antes y los retiros se procesaban en 5 días, pero está vez van 14 cuando contacto con ellos me dicen que están trabajando en ello sin más información

Hello, I just received my 3 withdrawals. Thank you.

Hola acabo de recibir mis 3 retiros.gracias

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear player,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Dominika