Candy Casino - O jogador afirma que o seu pagamento foi atrasado.

I requested my first withdrawal with a separate payment. The chat said it didn't work and asked for a card. I requested it. Yesterday it was rejected and documents were requested but now I have no answer and I can't make a new withdrawal anymore. It only says funds withdrawal not available, contact customer support but the chat is blocked so I can't contact you when I email and that

via is not answered.

Pyysin eka nostoa sepa maksulla. chat sanoi ettei se toimi että pyydä kortille. Pyysin sitä. Eilen se sit hylättiin ja pyydettiin asiakirjoja mutta nyt minulle ei vastata enkä pysty tekemään uutta nostoa enää. Tulee vain varojen nosto ei saatavilla, ota yhteyttä asiakastukeen mutta chat estetty etten pysty ottamaan yhteyttä kun sähköpostin kautta ja sitä

kautta ei vastata.

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We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

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Dear Tevi88,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Tevi88,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear Tevi88,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Karla
Casino.Guru