Cartoonbet Casino - O jogador não consegue sacar fundos.

I'm complaining about a bookmaker called cartoon.bet that won't let me withdraw money from my account, and they're responding through the support provided by the bookmaker.

The saddest thing about all this is that they receive the amount deposited and now when it comes to withdrawing it they don't

Estou a reclamar de um casa de aposta chama cartoon.bet não está me deixar fazer levantamento dos valores na conta e estão a responder através do suporte disponibilizado pela casa de aposta.

O mas triste nisso tudo e que recebem o valor depositado e agora na hora da retirada não

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Dear player,  

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Cartoonbet Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely: 

• Do I understand correctly that you have never withdrawn from this casino yet? 
• Could you please explain how the casino doesn't allow you to withdraw? 
• Have you already submitted a withdrawal request? Does the casino reject it?
• Did you pass the KYC verification?  
• Did you accumulate your winnings with or without an active bonus?  

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.  

Best regards,

Natalia

Yes, I never have

Every time I make a withdrawal the Casino says to play to release the withdrawal I only do it for 1 hour or more it never releases it I always make a withdrawal it says that's it

Yes and always rejected

No they don't have chat available and they don't even check the account

I made my winnings without activating or bonuses, but with money I deposited.

Sim, nunca fiz

Toda vez que faço saque o Cassino diz para jogar para liberar saque só faço isso 1h ou mais nunca libera sempre faço levantamento diz que e isso

Sim e sempre rejeitado

Não eles não têm chat disponíveis e nem verificam conta

Meu ganhos fiz sem ativar nem bônus, fiz mas com dinheiro que depositei

Dear player, can you please share the screenshot of the error you receive when trying to submit a withdrawal request?

Please specify the date when you created your account? Have you wagered all your deposits at least once before requesting a withdrawal?

this warning always appears

sempre apareceesse aviso

Dear player, please specify the date when you created your account. Have you wagered all your deposits at least once before requesting a withdrawal?

I registered on the platform 03.09.2025 at 23:55

Yes I bet

Registrei na plataforma 03.09.2025 pela 23:55

Sim apostei

Thank you very much for your reply! Could you please forward all the relevant communication between you and the casino to natalia.b@casino.guru? Alternatively, you can post the screenshots here. Thank you in advance.

Sim

Dear player, I will now transfer your complaint to my colleague Michal (michal.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello Admilson25,

I'm Michal, and I have taken over your complaint. I have reviewed your case, and I will contact the casino to shed more light on this matter.

We would like to invite Cartoonbet Casino to join the conversation.

Dear Cartoonbet Casino,

Can you please explain why the player is not able to withdraw their winnings?

Should there be any factors influencing this matter that may not be suitable for public disclosure, please feel free to share them with me directly at michal.k@casino.guru

They refused my withdrawal request again

Eles o recusaram novamente meu pedido de levantamento

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Ok I hope it's resolved

Ok aguardo que seja resolvido

Dear Admilson25,

I have made several attempts to reach out to the casino, but I have received no response whatsoever. I’m afraid there is not much that can be achieved without cooperation from their side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email.

Usually, in the meantime, I would recommend you contact the Anjouan Gaming Authority and submit a complaint to them through the validator on the casino website, but the casino doesn't display its license validator, most likely in an attempt to prevent players from escalating their complaints further.

Although Cartoonbet Casino appear to still hold a valid gaming license as they are listed in the Register of License Holders

Currently, the only way to submit a complaint to the authority is via a form on the licence validator page. You may wish to inform the licensing authority that the casino operator (DLDAtech N.V.) is not offering this option to their players. The greater the number of complaints they receive regarding this matter, the more probable it is that they will take the necessary actions. Regrettably, this is where any potential assistance from our end concerning your case concludes.

I am sorry I could not be of more help on this occasion. I really hope the decrease in the rating caused by unresolved complaints might help to change the casino's approach.

While we cannot assist further with this specific case, please do not hesitate to contact us if you have issues with any other casino in the future, and we will try our best to help if possible.

Kind regards,

Michal

Casino Guru