Casabet.io Casino - A retirada do jogador está atrasada devido a verificações.

salve oggi con saldo di 7500€ TUTTO REGOLARE. Mai usati bonus mi arriva questa e-mail da casabet.io.

Dear Andrea Lippolis,            

Your gaming session has been sent to the provider for check. As soon as we receive a response from the provider regarding your gaming session and bets, we will notify you immediately via email.

Your withdrawal request has been delayed until we receive an official response from the provider.

Additional check is carried out in accordance with rule of the project:

- Casabet reserves the right to initiate an additional check of the legitimacy of the winnings by requesting information from the game provider. The period for checking the results of events/games can reach from 3 to 14 days from the moment the user is notified of the start of the check.

Thank you for your understanding.

If you have any questions, we will be happy to help you by Live Chat or Email. support@casabet.io

Dear andrealippolis1044,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. To better assist you in resolving this issue with the casino, could you please provide more information by answering the following questions?

• What types of games did you play? Were they slots, live casino games, or did you place bets on sports?
• When exactly did the casino inform you of the additional check?
• Have you encountered any similar issues in the past with your withdrawals or account at this casino?
• Have you passed the full KYC verification or at least submitted any identity documents to this casino?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Veronika

Please note that Casino.Guru will never request payments or ask for access to your accounts. If anyone claims to be a Casino.Guru representative and asks for such actions, do not provide any information.

The only official way we will contact you is through this complaint platform or via the email addresses provided in your complaint thread.

Stay cautious, and if you have any doubts, please reach out to us directly.

Good morning, I'll answer you now.

What kind of games did you play? Were they slots, live casino games, or did you bet on sports events?

NHL 25 esports

When exactly did the casino inform you about the additional check?

yesterday morning 17th May

Have you encountered similar problems in the past with your withdrawals or with your account at this casino?

no, I deposited €6400 in the last few days without any problems and made a withdrawal of €500 also without problems and immediately.

Have you passed the full KYC verification or at least submitted an ID to this casino?

Yes Everything checked out.

Buongiorno, ora le rispondo.

A che tipo di giochi giocavi? Erano slot machine, giochi da casinò live o scommettevi sugli eventi sportivi?

NHL 25 esports

Quando esattamente il casinò ti ha informato dell'assegno aggiuntivo?

ieri mattina 17 maggio

Hai riscontrato problemi simili in passato con i tuoi prelievi o con il tuo account su questo casinò?

no, ho depositato nei giorni scorsi 6400€ senza nessun problema ed effettuato un prelievo di 500€ anch’esso senza problemi e immediato.

Hai superato la verifica KYC completa o almeno hai inviato un documento di identità a questo casinò?

si Verificato tutto.

moreover they have not responded to my emails for clarifications and reminders for 3 days. (since they sent me that email)

oltretutto non rispondono più alle mie e-mail di chiarimenti e solleciti da 3 giorni. (da quando mi hanno mandato quella email)

Thank you for your patience throughout the complaint process.

Please understand that if your account has been blocked and you have only placed bets on sports betting, the casino may have detected certain activity that led to this decision. Unfortunately, we don’t have enough expertise or access to tools that would allow us to properly evaluate disputes related to sports betting.

This means we wouldn’t be able to correctly interpret the results of the casino’s internal investigation or fairly assess the situation from both sides. Please know that we do not consider your complaint to be unjustified — we simply aren’t in a position to judge it appropriately.

We would genuinely like to assist you further, but given the circumstances, it is not possible at this time. With that, we are now forced to close this complaint.

We’re sorry we couldn’t help you resolve this issue, but please don’t hesitate to reach out to us in the future if you encounter any problems with this or any other casino. We’ll be more than happy to do our best to assist you.