Cashpot Casino - A retirada foi recusada devido a falha na verificação de identidade.

Good evening

I have played this casino several times and in the past I have also won .... small payouts paid in installments ..... I asked you to close the account several times but they never did ..... it seems that you have to deposit at least something more than what you win to be able to withdraw a little bit ..... the last problem is the identity document ...... my identity card sent for the previous withdrawals has expired ... cisi I sent the license to be able to withdraw the 500 won after 9 months of deposits without taking anything .... at first they phoned me telling me that all this evening regular and that my withdrawal had been accepted .... in the same call me they lent to make other deposits and remain active ..... nobody told me that I would not receive the winnings because for them the document sent is not valid ..... another excuse not to pay .... if you win they lend you to make deposits because you can't withdraw more than what you deposit ..... volts and I got the i mimic of having to deal with loan sharks ..... stay away ...... you don't get fooled ...... they are scammers ....... they just want money from deposits ...... and how much it is a matter of withdrawing they find a thousand excuses and they pay in installments even the small winnings ....... don't play ..... don't trust ...

Buonasera 

Ho giocato più volte a questo casino ed in passato ho anche vinto....piccole vincite pagate a rate.....tempo fa ho chiesto di chiudete più volte il conto ma non lo hanno mai fatto.....sembra che bisogna depositare almeno qualcosa in più di quello che si vince per poter prelevare qualcosina.....l'ultimo problema il documento di identità......la mia carta di identità inviata per i precedenti preluevi è scaduta ...cisi ho inviato la patente per poter prelevare le 500 vinte dopo 9 mesi di depositi senza prendere nulla....in un primo momento mi hanno telefonato dicendomi che tutto stasera regolare e che il mio prelievo era stato accettato....nella stessa telefonata mi prestavano per fare altri depositi e rimanere attiva.....nessuno mi ha comunicato che non avrei ricevuto la vincita perché per loro il documento inviato non è valido.....un'altra scusa per non pagare....se vinci ti prestano a fare depositi perché non puoi prelevare più di quello che depositi.....a volt e ho avuto l'impressione di avere a che fare con degli strozzini.....state alla larga......non vi fate prendere in giro......sono dei truffatori .......vogliono solo i soldi dei depositi...... e quanto si tratta di prelevare trovano mille scuse e pagano a rate anche le piccole vincite.......non giocate .....non vi fidate .... 

Hello, Paffy.

Thank you very much for submitting your complaint through our website. We are sorry to hear about your negative experience with this casino. You have provided the casino with your driver license to verify, is that right? Did the casino provide you with an explanation why they declined your new documents? 

Regards, Jozef

Hi they say they have solved and they have paid but I have not yet received anything.

Good evening

Ciao dicono che hanno risolto ed hanno pagato ma io non ho ancora ricevuto nulla.

Buona serata 

Hello, Isa.

When did you receive this information, please?

Best regards, Jozef

Hello, Isa.

Is this issue resolved? We are extending the timer by 7 days. Please, be aware that in case you fail to respond within the given time frame, we will consider your issue as rejected and your complaint will be closed accordingly. 

Best regards, Jozef

The casino kindly solved ... thanks

Il casino gentilmente ha risolto...grazie 

Hi, Isa.

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system.

Best regards, Jozef