Casino Peaches - A desistência do jogador foi adiada por 21 dias.

I created my account on CasinoPeaches on 23 October and won €3986 the same day.

On 24 October, I submitted my withdrawal request.

My account verification was fully completed and approved on 24 October (confirmation attached).

Since then, I have been in contact with their support for several days. They keep giving me the same generic answer: that they "need more time" to process the withdrawal, without providing any explanation, timeframe, or update.

From 24 October to 14 November, 21 days have passed.

If CasinoPeaches needed only one day to review and approve all my documents, it feels unreasonable and unacceptable that the withdrawal itself should take 21 days without any visible progress or meaningful communication.

At this point, my funds are simply stuck, and I am not receiving any clear information from the casino.

I kindly request CasinoGuru to assist in resolving this matter and ensuring that CasinoPeaches processes my withdrawal as soon as possible.

Thank you for providing this service for the player

Best regards,

Lucas

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

What types of games did you play at this casino?

Did you accumulate your winnings with or without a bonus? If you played with a bonus, please send me a screenshot or a link to it.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hi there!

Ofcourse.

• I played casino slots (not livecasino or sportsbetting).
• I had a welcome bonus. I deposited 100€ and got 100€ extra to play with. Link: https://www.casinopeaches.com/en/reward/welcome-bonus

Thank you very much for helping me out.

All the best,

Lucas

Dear lucasmoo69

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Karla (karla.m@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Veronika

Hello lucasmoo69,

Thank you very much for your patience.

At the moment, we do not have a direct communication channel with Casino Peaches, so I will need to contact them through an alternative method (their support email) and invite them to join this complaint thread.

I truly hope they will respond soon and participate here directly, as this will help us proceed with your case more transparently and resolve the payout delay as quickly as possible.

As soon as I receive any reply or confirmation from the casino, I will update you immediately.

Thank you again for your cooperation.

Ok understood. Thank you for helping me and keeping me updated regarding this case Karla.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Karla Mayfly