Casino Play595 - A retirada do jogador está atrasada.

I requested a withdrawal of my winnings and they did not pay me, they told me that I must wait 48 hours, time that has passed and they still have not paid me, it seems to me that the casino is not serious and unfair since it is up to me to collect

Solicite un retiro de mis ganancias y no me pagan me dijeron que debo esperar 48 horas tiempo que ya paso y aun no me pagan me parece poco serio del casino e injusto ya que me corresponde cobrar

Hello iralaruben04 ,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Casino Play595. Allow me to ask you a few more question before we would move forward.

Could you please advise when exactly did you request for the withdrawal and when did you begin the verification process? When was the last time the casino responded to you and what was it about?

Please note that it might take up to 14 days to receive your first winnings after finishing the verification process.

Looking forward to your answer.

Regards,

Nick

The play595 casino had told me that the withdrawal would only be up to 48 hours, not in 14 days

El casino play595 me había dicho que solo hasta 48 horas ya estaría el retiro no en 14 dias

Hello iralaruben04,

It takes 2 days after they approve the request for the money to appear on your account. As I mentioned above first you need to verify yourself and they have to approve the payment. When exactly did you request for the withdrawal? Be sure to wait at least 14 days as recommended above.

Dear iralaruben04,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

I already got paid thanks people

Ya me pagaron gracias gente

Thank you iralaruben04 for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you.

Regards,

Nick