Casino Secret - Os ganhos do jogador foram confiscados.

I received a deposit bonus at Casino Secret, played, and won.

My account verification was complete and I was waiting for the withdrawal, but then I suddenly received an email canceling the withdrawal. When I tried to log in, my account was locked.

When I inquired about it, I was told I had violated the terms of service and that my gameplay was fraudulent, and my winnings were confiscated.

I have absolutely no recollection of this and desperately want to get my winnings back, so could you please help me?

カジノシークレットで入金ボーナスを獲得してプレイし勝利しました。

アカウント認証も終わり出金を待っていたのですが、突然出金キャンセルのメールが来たのでログインしようとしたのですがアカウントがロックされていました。

問い合わせると利用規約違反、不正なプレイといわれ勝利金も没収されました。

全く身に覚えがなくなんとか勝利金を取り返したいので協力いただけないでしょうか。

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please send me a link or a screenshot of the bonus you activated and played with?
• What types of games did you play while your bonus was active? Could you describe your gameplay in more detail?
• Have you completed the full KYC verification at this casino, or at least submitted any identity documents for the verification of your account?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika