Casinoin - A conta do jogador foi encerrada.

They closed my account without any warning.

Μου έκλεισαν τον λογαριασμό χωρίς καμία προειδοποίηση.

Dear fatoska13,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand, that we can’t penalize the casino for closing your account. Casinos, in general, have a right to restrict or even close players’ accounts if they suspect irregular play or other questionable activities or for no reason at all. 

Could you please advise if any funds are being held by the casino? If the casino paid out all the winnings and/or no active balance has been withheld, I’m afraid, there’s not much we can do for you. 

Thank you for your reply.

Best regards,

Kristina

They claim that I violated the terms and that I have two accounts. This is not the case. Please let me know if I can take legal action to compel them to prove to me in writing what they claim.

Ισχυρίζονται ότι παραβίασα τους όρους κι ότι έχω δύο λογαριασμούς. Κάτι τέτοιο δεν ισχύει. Πείτε μου εάν μπορώ να κινηθώ νομικά, ούτως ώστε να τους αναγκάσω να μου αποδείξουν εγγράφως, ό,τι ισχυρίζονται.

Thank you for your reply, fatoska13. Before we proceed, could you please clarify if the casino confiscated any winnings?

Fortunately, I had no money in it. But I felt wronged and I was terribly insecure. Is it possible, for no good reason, to suddenly close an account? Also, casino guru states that it rates a casino based on user ratings. I sat down and read all the reviews and out of 10 pages, 9 were negative. Why you have it so high I can't understand and what benefit you get.

Ευτυχώς, δεν είχα χρήματα μέσα. Όμως ένιωσα αδικημένη και μου δημιουργήθηκε τρομερή ανασφάλεια. Είναι δυνατόν, χωρίς σοβαρό λόγο , ξαφνικά να κλείνουν έναν λογαριασμό; Επίσης, το casino guru δηλώνει ότι,αξιολογεί ένα καζίνο με βάση τις αξιολογήσεις των χρηστών. Έκατσα και διάβασα όλες τις κριτικές και από τις 10 σελίδες, στις 9, ήταν αρνητικές. Για ποιο λόγο το έχετε τόσο υψηλά δεν μπορώ να καταλάβω και τι όφελος έχετε.

As I explained previously, casinos can close players' accounts whenever and for whatever reason as long as no funds are being withheld in the process. Therefore, we do not investigate further the reason behind the closed account if there was no balance.

If you are honestly interested in how we review casinos, you can check our article:

https://casino.guru/our-casino-reviews

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.