Cleobetra Casino - A conta do jogador foi encerrada e os fundos foram perdidos.

Hello, I have a request: can you help me? I have a problem with a game.

I created an account at Cleobetra Casino 2024 and sent an email stating that I would involve lawyers if I didn't receive my money.

Then they closed my account out of fear.

Within a very short time, I deposited 1300 euros and lost everything. I tried several times to close my account permanently via self-exclusion, but they didn't respond. My last email was on June 19th.

Could you help me get my lost money back? I'm not getting any response from the casino anymore. They're not replying to my emails at all.

Hallo ich habe eine bitte können sie mir helfen ich habe ein spielproblem

ich habe bei cleobetra casino 2024 ein konto erstellt und habe per email gesendet das ich anwälte einschalte wenn ich nicht mein geld nicht bekomme

werde dan haben sie mein konto geschlossen aus angst

innerhalb kurzeste zeit habe 1300 euro eingezahlt und alles verloren ich habe mehrmal versucht mein konton per selbstauschuss endgültig zu schliesen haben sie nicht reagiert leztze email am 19.6

Könnten sie mir helfen mein verloren geld zu bekommen ob ich bekomme keine antwort mehr von den casino ? Null beantwortungs meine emails

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. I have read the casino's Responsible Gaming policy and this is what I have found:

Self-exclusion request: You can contact the Support Service Team via e-mail at support@cleobetra.com, and we will close your account as soon as practicable. It is the player's responsibility to notify our Website of any other accounts they may hold and to commit not to open any additional accounts. While our Website will make reasonable efforts to prevent the creation of new accounts, it remains the player's sole responsibility to ensure that no further accounts are opened. Our Website cannot be held responsible for any potential losses incurred on other accounts.

What email address did you use to register at this casino? Have you used the same email address to contact the casino with the request to close your account due to gambling addiction?

Have you passed the full KYC verification, or at least submitted any identity documents to the casino for verification?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Attila