Codere Casino - A retirada do jogador está bloqueada.

Good morning, it turns out that I have € 200 in my account that I deposited by bank transfer, I played about € 25 with those € 200 and I recovered the € 200 again, I signed up for a promotion that Codere has for the month that the first deposit of the month of at least € 20 they give you € 15 in sports bets and € 15 in casino plays, of which the € 15 in bets always arrive but the € 15 for the casino I always have to be claiming because if not, they don't give them to you, I'm tired of this and I want to withdraw my money from the account, which they won't let me withdraw because they have blocked my withdrawals, according to them because they need me to answer some questions to be able to unblock the withdrawals,

My question is this: Can I deposit money into the account and play with it, but not withdraw my own money?

That shouldn't be the case. If you block my withdrawals, don't accept my deposits either. Return the deposit to the account where it was made, right?

Now I have called customer service and they tell me that this is done by order, that they cannot tell me how long they need to unblock it. I need to withdraw that money now. Thank you.

Buenos días,resulta que tengo en mi cuenta 200€ que ingresé por transferencia bancaria,jugué unos 25€ con esos 200€ y volví a recuperar los 200€ ,me apunté a una promoción que tiene Codere del mes que el primer depósito de mes de mínimo 20€ te regalan 15€ en apuestas deportivas y 15€ en jugadas para casino,de los cuales los 15€ en apuestas siempre me llegan pero los 15€ de casino siempre tengo que estar reclamando porque si no,no te los dan,ya estoy cansado de esto y quiero sacar mi dinero de la cuenta,cosa que ellos no me dejan sacarlo porque me han bloqueado las retiradas,según ellos porque necesitan que les conteste a unas preguntas para poder desbloquear las retiradas,

Mi pregunta es la siguiente; me dejan ingresar en la cuenta,jugar con el dinero ingresado,pero no retirar mi propio dinero??

Eso no debería ser asi,si me bloqueas las retiradas,tampoco aceptes los depósitos,devuelve el depósito a la cuenta donde se hizo,no?

Ahora he llamado a atención al cliente y me dicen que esto va por orden que no saben decirme cuánto tiempo necesitan para desbloquear la Necesito retirar ese dinero ya.gracias

Dear angelotero0064,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with withdrawing money from your account. We understand how frustrating this situation can be for you.

To better assist you and clarify your situation, could you please provide the following information:

• What specific questions have they asked you to answer in order to unblock your withdrawals?
• Have you made any successful withdrawals before?
• Could you please advise if you have passed the KYC verification?

Your cooperation in providing these details will help us investigate and work towards a resolution.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Good morning, yesterday they unblocked my withdrawals, I was finally able to make withdrawals from my account, the only thing I still haven't received is the €15 in casino bonuses that Codere promotes for a minimum deposit of €20 on the first deposit of the month, I have to claim that bonus every month, because if you don't claim it they don't give it to you, they keep it. I'm tired of having to claim the same bonus every month, they don't comply with the promotions that they themselves put in place

Buenos días,ayer ya me desbloquearon las retiradas,ya por fin pude hacer retiradas de mi cuenta,lo único que sigo sin recibir es los 15€ en bonos de casino que promociona Codere por un depósito mínimo de 20€ en el primer depósito de mes,ese bono todos los meses lo tengo que reclamar,ya que si no lo reclamas no te lo dan,se lo quedan.estoy cansado ya de tener que estar reclamando todos los meses el mismo bono,ellos no cumplen con las promociones que ellos mismos ponen

Thank you for your reply, angelotero0064. Do I understand correctly that you have successfully received your winnings?

Dear angelotero0064,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Good afternoon, yes it's already solved, thank you very much for everything.

Buenas tardes,si ya está solucionado,muchísimas gracias por todo

Dear angelotero0064,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Kristina

Casino.Guru