ColdBet Casino - O saque do jogador foi atrasado devido a um erro no método.

I have €600 in my ColdBet account and I can't make my first withdrawal.

I made the deposit via Skrill and am trying to make the withdrawal using the same Skrill account I used for the deposit.

However, when I select Skrill for the withdrawal, the system displays an error message stating that withdrawals must be made using the same method as the deposit and lists Skrill as the recommended method. In other words, the system is asking me to use the very same method I’m already using.

I contacted ColdBet customer support. The representative, Ricardo, looked into the situation for quite some time and informed me that the case had been forwarded to the specialists, asking me to check back in an hour.

I checked back after that time, and the only response I received was that I should make the withdrawal via Skrill. I explained again that this is precisely the problem: I’m already using Skrill, and the system won’t let me proceed.

Support asked for more time to review the situation, but so far the problem has not been resolved.

My account is verified, and the Skrill account used for the withdrawal is the same one used for the deposit.

I have screenshots of the error and the entire conversation with customer support, and I can provide them.

I would like Casino Guru’s help in getting ColdBet to verify the payment method error and allow me to withdraw my €600 via Skrill.

Tenho 600 € na minha conta ColdBet e não consigo efetuar o meu primeiro levantamento.

Fiz o depósito através da Skrill e estou a tentar efetuar o levantamento através da mesma conta Skrill utilizada no depósito.

No entanto, quando seleciono Skrill para levantar, o sistema apresenta um erro dizendo que os levantamentos têm de ser feitos utilizando o mesmo método do depósito e indica Skrill como método recomendado. Ou seja, o sistema está a pedir-me para utilizar precisamente o método que já estou a utilizar.

Contactei o apoio ao cliente da ColdBet. O operador Ricardo verificou a situação durante bastante tempo e informou-me que o caso tinha sido encaminhado para os especialistas, pedindo-me para voltar dentro de uma hora.

Voltei passado esse período e a resposta que recebi foi apenas que deveria efetuar o levantamento através da Skrill. Expliquei novamente que esse é precisamente o problema: já estou a utilizar Skrill e o sistema não permite continuar.

O apoio voltou a pedir mais tempo para analisar a situação, mas até ao momento o problema não foi resolvido.

A minha conta está verificada e a conta Skrill utilizada para o levantamento é a mesma utilizada para o depósito.

Tenho screenshots do erro e de toda a conversa com o apoio ao cliente e posso fornecê-los.

Gostaria da ajuda do Casino Guru para que a ColdBet verifique o erro no método de pagamento e me permita levantar os meus 600 € através da Skrill.

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Dear Luisamaral30,

Thank you very much for your update.

To help me better understand your case, could you please answer the following questions?

• Did you successfully withdraw funds from this casino before?
• Could you confirm whether you have made any other attempts to withdraw using a different payment method?
• How long has your account been verified, and did you receive a confirmation from ColdBet regarding the verification?
• Did you use any casino bonuses, or do you currently have any active bonus?
• Did you complete your KYC verification?

Thank you very much in advance for your cooperation. I look forward to your reply.

Karla M.