Corsaza Casino - A verificação da conta do jogador está sendo atrasada.

They do not identify my account. They claim that my identity expires in less than a month, which is of course not true. They are scammers, be careful, do not play, most likely they will not pay you your winnings

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Corsaza Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Which documents necessary for verification have you provided to the casino? Are any of the documents close to expiring?
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

I was asked for a photo of 2 sides of my ID card and proof of address. I provided both and the verification fails because they claim that my ID card expires in less than 1 month. This is not true. My ID card is valid AT LEAST until August 2026. After the day the problem with them arose, I verified and withdrew at the casinos wildtokio, megarich, oscarspin, spinbara without any problems. I contacted their KYC via email and they replied that their system does not recognize my ID card

Thank you very much for providing the necessary information. I will now transfer your complaint to my colleague Attila (attila.g@casino.guru), who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello KONSTANTINOSkaliam,

My name is Attila and I will be assisting you with your case. I hope that together we will come to a successful resolution of your issue.

I would like to request the presence of a representative from the casino in this conversation.

Dear Corsaza Casino,

Could you possibly provide additional information regarding the issue and clarify the situation? I would also appreciate it if you provided us with any and all relevant evidence.

Thank you in advance.

Respectfully,

Attila G.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Attila and KONSTANTINOSkali,

First of all, we sincerely apologize for the delay in our response and for the inconvenience caused.

We have carefully reviewed the player’s case and can confirm that all verification issues have now been resolved. The documents provided by the player during direct communication with our KYC department were fully accepted and approved.

The player’s withdrawal request in the amount of 398 EUR was successfully processed on 2025-09-11 at 09:05 UTC.

From our side, the matter is fully settled.

Respectfully,

Corsaza Casino Team

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear KONSTANTINOSkaliam,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila