Crorebet Casino - O depósito do jogador está atrasado.

I have deposited with 2000INR still my money is not credited to wallet

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Dear Praveen14082,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’re experiencing.

If your deposit has never been credited to your casino account, the only thing I can recommend is contacting your payment provider for an investigation. Please keep in mind that this process can be complex and may take up to a month. In such cases, the casino’s ability to intervene is often limited.

I’m sorry that we can’t provide more immediate assistance at this time. However, I will leave this complaint open for a month, and I kindly ask you to keep us updated on any progress.

Thank you for your understanding.

Best regards,

Veronika

Still money didn’t credited to my account

Thank you for your reply.

To proceed with your case, could you please forward me the following documents?

• deposit receipt
• screenshot of your transaction history in your casino account
• communication with your payment provider
• communication with the casino customer support
• bank statement starting from the date you made the transaction that has not been credited to your casino account until today

My email address is veronika.f@casino.guru. Thank you for your patience and cooperation.

As asked I shared the details over a mail for further review

Still no response .

Hello Praveen14082,

We would like to update you that due to Veronika, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Veronika has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Veronika will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Dear Praveen14082

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Mirka (miroslava.d@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Veronika

Dear Praveen14082,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite Crorebet Casino representative to join this conversation.

Dear Crorebet Casino,

The player has supplied evidence of three successful UPI debits totaling ₹5,000.22 that were allegedly not credited, as well as a ₹12,008 withdrawal marked "Paid out" that the player states was not received.

Please provide:

1. the payment-provider trace result for each deposit reference, including whether the funds were received, rejected, refunded, or remain pending; and
2. the payout confirmation and bank/provider reference for the ₹12,008 withdrawal.

Please send the requested evidence to miroslava.d@casino.guru.

Thank you.