Dahibet Casino - A conta do jogador foi encerrada sem pagamento.

Hello,

I would like to report a serious issue regarding Dahibet Casino.

On March 10, 2026, I deposited approximately 460,000 TRY into my Dahibet account and played Pragmatic Play slot games with my real balance (no bonus was used). During my gameplay I managed to win approximately 2,425,000 TRY.

However, Dahibet only paid 350,000 TRY and then blocked my account access, refusing to pay the remaining balance. My account was closed and I cannot access my winnings anymore.

I have been playing online casino games for years and I understand that losses are part of gambling. I have also played on other casinos and never had such a problem. But refusing to pay legitimate winnings after accepting deposits and gameplay is unacceptable.

All my gameplay was done with real money, without bonuses or free spins, and the casino already confirmed my win by paying a small portion.

I kindly ask Casino Guru to investigate this situation and help resolve the issue. I simply want the remaining balance that I legitimately won.

Thank you for your time and assistance.

Best regards,

Burak ****

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Dahibet.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Thank you very much in advance for your reply.

Best regards,

Tomas

Hello Tomas,

First of all, I would like to thank you in advance for your interest and support.

I have been a player on the website called Dahibet for over 2 years, and I am a VIP Level 4 member. I have made numerous deposits and withdrawals on this platform in the past.

During my initial contact with the site, I was informed that my email address might occasionally be temporarily blocked due to a system issue, but that this problem would be resolved within the same day. However, despite contacting them multiple times throughout the day, they later claimed that no such user existed.

But how is this possible when I have already received a payment of 350,000 TRY from the site? My winnings are still visible on the homepage. I am the Fruit Party player named "B.A".

This situation is completely unreasonable.

The site paid me 100,000 TRY on 10.03.2026 and 250,000 TRY on 11.03.2026. However, on 12.03.2026, when I requested another withdrawal of 250,000 TRY, they did not process my payment for approximately 4 hours and then completely blocked my access on that same date.

I have also sent the other details to you via email.

Kind regards,

Tomas

Thanks for your reply and the information provided.

• Did the casino confirm the blocking of your account was a deliberate decision?
• Were you accused of breaching any rules of the casino by support via live chat or via email?

If there is any other communication between you and support regarding the closure of your account, please forward it to me at tomas@casino.guru

When we first communicated, the site claimed that the issue might be related to website cookies and that the system would be restored later that day; however, when the access blockage persisted throughout the day, it deleted my account, stating, "This username does not exist." This is undoubtedly a malicious site that has engaged in fraudulent activity.

Dear burakacunn,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Jana (jana.k@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Dear Burakacunn,

I sincerely apologize for the inconvenience you are experiencing with your account being blocked. I will promptly reach out to the casino to address this matter. Additionally, I would like to invite a representative from Dahibet Casino to join this discussion and assist in resolving your complaint.

Dear Dahibet Casino,

could you please clarify the reason for the player's account blockage? We would greatly appreciate any evidence or information that could help shed light on this situation. You may respond directly here, or if preferable, you can send the details to my email address at jana.k@casino.guru.

Thank you in advance for your cooperation and assistance.

Kind regards,

Jana

I have added new screenshots as evidence, and I also have more recent ones available. Dahibet live support claims that no records of deposits, withdrawals, or gameplay are visible for my account with the username burakacun03@gmail.com

I would like to point out that the email address receiving communications, the address used for deposits, and the address used for withdrawals are all clearly evident. I hope I am able to clearly explain to you the false statements they are making.

The site is completely fraudulent and acting in bad faith. I have already filed all necessary complaints.

Thank you very much for your attention.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, I recommend you contact the Anjouan Gaming Authority (validator on the website) and submit a complaint to them. The Gaming Authority has more options and tools to help players. Please let me know if you need help with submitting the complaint or how they responded if you can do it on your own (jana.k@casino.guru). I am sorry I could not be of more help on this occasion.

Best regards,

Jana