DavBet Casino - A retirada do jogador está atrasada devido à verificação da conta.

I made a deposit of 2000 on 10/11/2024 and I currently have R$6238 available for withdrawal! However, the platform says I need to verify my account, even though it is fully verified! Since then, I've been trying to contact the davbet team. I've opened several tickets, and they said they would resolve the issue quickly, but nothing has been resolved to this day.

I kindly ask, as a customer, for you to resolve my case!!

Eu fiz um deposito de 2000 no dia 11/10/2024 e estou atualmente com 6238 R$ disponivel para saque! Porem a plataforma fala que eu preciso verificar minha conta, sendo que a mesma ja esta totalmente verificada! Desde então, tento entrar em contato com a equipe da davbet.. Ja abri varios chamados, os mesmo falaram que resolveriam de forma rapido e ate hoje nunca resolveram nada.

Peço por favor como cliente que resolvam meu caso!!

Dear canibais,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly.

• Did the casino request proof of your deposit as outlined in the verification instructions?
• Would you be able to provided if asked for by the casino?

• Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Tomas

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Dear canibais,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.