Doctor Spins Casino - A desistência do jogador foi cancelada.

Doctor Spins Casino

Description:

Dear Casino Guru Team,

I hereby file an official complaint against Doctor Spins Casino, as my legitimate withdrawal of €400 was cancelled without reason.

I requested a withdrawal of exactly €400. The casino informed me of a processing time of 7 to 21 days. During this waiting period, I continued playing with my remaining balance and lost.

Today, July 12th, Doctor Spins simply cancelled my ongoing €400 withdrawal – without giving any reason or explanation via email. The money was simply credited back to my gaming account. Since the casino only allows one active withdrawal at a time, this cancellation blocks the entire withdrawal process for me.

My player account is verified and I have not violated any bonus or terms and conditions. I have attached a screenshot of the cancelled €400 withdrawal to this complaint as proof.

I politely request your assistance in investigating this incident and persuading the casino to pay me my €400.

Thank you so much for your help.

Doctor Spins Casino

Beschreibung:

Sehr geehrtes Team von Casino Guru,

ich reiche hiermit eine offizielle Beschwerde gegen das Doctor Spins Casino ein, da meine rechtmäßige Auszahlung von 400 € grundlos storniert wurde.

Ich habe eine Auszahlung über genau 400 € beantragt. Vom Casino wurde mir eine Bearbeitungszeit von 7 bis 21 Tagen genannt. Während dieser Wartezeit habe ich mit meinem restlichen Guthaben weitergespielt und verloren.

Heute, am 12. Juli, hat Doctor Spins meine laufende Auszahlung von 400 € einfach abgebrochen – ohne Angabe von Gründen oder eine Erklärung per E-Mail. Das Geld wurde einfach wieder auf mein Spielkonto zurückgebucht. Da das Casino immer nur eine aktive Auszahlung zur gleichen Zeit erlaubt, blockiert diese Stornierung den gesamten Auszahlungsprozess für mich.

Mein Spielerkonto ist verifiziert und ich habe gegen keine Bonus- oder Geschäftsbedingungen verstoßen. Den Screenshot der stornierten 400 €-Auszahlung habe ich dieser Beschwerde als Beweis beigefügt.

Ich bitte Sie höflich um Unterstützung, um diesen Vorfall zu prüfen und das Casino dazu zu bewegen, mir meine 400 € auszuzahlen.

Vielen Dank für Ihre Hilfe.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues. I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it and I also genuinely hope that your winnings will be sent to you eventually.

• Could you please advise if you've ever received any winnings from this gambling establishment?

Thank you in advance for your cooperation and reply.

Best regards,

Kristina