Dreamz Casino - A conta do jogador foi comprometida.

I played at Dreamz for a long time and enjoyed it, and I set myself a deposit limit of €100 per month.

However, there was an update which saved my data, but not my deposit limit.

As a result, I gambled away much more money than I intended.

I have now inquired and apparently there is no deposit limit at all anymore, therefore I would like my account to be deleted and blocked.

However, it is not right that I was not informed that there is no longer a limit, because the fact that I was able to register normally was a misconception that everything had remained the same.

I expect a full refund of my deposits that exceeded the limit.

Please help me!

ich habe lange und gerne bei Dreamz gespielt und habe mir ein Einzahlungslimit von 100€ im Monat gesetzt.

allerdings gab es ein Update, was zwar meine Daten speicherte, allerdings nicht mein Einzahlungslimit.

somit verspielte ich viel mehr Geld, als ich wollte.

jetzt habe ich nachgefragt und scheinbar gibt es überhaupt kein Einzahlungslimit mehr, deswegen möchte ich, dass mein Konto gelöscht und gesperrt wird.

es ist aber nicht in Ordnung, dass ich nicht informiert wurde, dass es kein Limit mehr gibt, denn das ich mich regulär anmelden konnte, war ein Trugschluss, dass alles gleich geblieben ist.

ich erwarte die vollständige Rückzahlung meiner Einzahlungen, die über dem Limit lagen.

bitte helft mir!

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Dreamz Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Have you confronted the casino about the removal of your deposit limit? What response from support have you received?
• Have you unsubscribed from the casino's marketing communication?
• Have you asked the casino to self-exclude your account? With what result?
• Could you please share with me your communication with the casino regarding the issue or any other evidence of the incident? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Sophia123,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru