Dudespin Casino - O jogador acredita que o seu pagamento foi atrasado.

I requested my first withdrawal of funds for an amount of €450.00 on May 20, 2026 to my Visa credit/debit card.

As of today, 9 calendar days (7 business days) have passed and the transaction remains stuck in "Under Review" status (Step 2). I contacted casino support and they formally confirmed that my account does NOT require KYC verification, explaining only that they are experiencing a "high workload" to process the payment. I also did not use any bonus that could delay the withdrawal.

Since internal chat support has blocked my access, I demand that the casino approve the transaction immediately and release my funds.

Transaction ID: e6aef077-388f-49a8-8837-621dc85adebc

Solicité mi primer retiro de fondos por un monto de 450,00 € el pasado 20 de mayo de 2026 hacia mi tarjeta de crédito/débito Visa. 

A día de hoy, han transcurrido 9 días naturales (7 días hábiles) y la transacción permanece estancada en el estado "Bajo revisión" (Paso 2). Me he puesto en contacto con el soporte del casino y me han confirmado formalmente que mi cuenta NO necesita verificación de identidad (KYC), excusándose únicamente en que sufren un "elevado volumen de trabajo" para procesar el pago. Tampoco he utilizado ningún bono que pudiera retrasar el cobro.

Dado que el soporte interno por chat me ha bloqueado el acceso, exijo que el casino apruebe la transacción de inmediato y libere mis fondos.

ID de Transacción: e6aef077-388f-49a8-8837-621dc85adebc

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Dear amangasc04,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear amangasc04,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Karla