Dudespin Casino - O levantamento dos prémios dos jogadores está atrasado.

I won $39k and I received one small withdrawal of $750 before a vip host moved me up to a level 3 player. I now have 3 pending withdrawals each of $1200 each. One from april 14th and one on april 16th and 17th.

i am in contact with a vip manager over email who assures me my withdrawals are in process. But the language they use is very much in line with what im seeing from other players. im seeing lots of negative reviews about this website and its causes concern as i have large balance id like to withdraw (within the limits they have set out)

I see your first advice is to wait 2 weeks before i make a complaint so please advise me on next steps casinoguru, youre my only hope!

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear NL29,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Thanks! I am going through kyc verification. I will update you once the 14 days has passed.

Dear NL29,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hello karla,

They confirmed that they received all my documents and are still verifying them. I want to give them a couple more days before we escalate.

My total balance is now 45k and praying they will pay out these winnings. My vip host has mentioned she is closely watching the situation and has been in touch with me via email.

May i ask what you and your team engage these sites and how you help out in these situations? If its something you cant publicly post, please email me directly. Id love to learn more about your team!

really appreciate your follow up!!

Dear NL29, thank you for your response. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Did you accumulate your winnings with or without an active bonus?
• Did you play casino games or bet on sports?
• Could you please share your communication with the casino regarding the delayed withdrawal? Send emails or chat transcripts to my email at karla.m@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Karla

Dear NL29,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hi Karla,

I did sent you an email yesterday, please confirm you received it.

thank you

Dear NL29,

Thank you very much for your email and for keeping us updated regarding the situation with your withdrawals.

Based on your latest response, I understand that you currently do not wish to continue with the complaint process, as the casino has verified your KYC and has started processing your withdrawals. I also respect your request not to contact the casino at this stage.

Therefore, this complaint will now be rejected at your request. Please note that you are always welcome to reopen or submit a new complaint in the future should the casino stop processing your withdrawals or if any new issues arise.

Thank you for your cooperation, and I sincerely hope the remaining withdrawals will be processed smoothly.

Best regards,

Karla

Hi Neel,

Thank you very much for the update. I am glad to hear that your KYC has been completed and that the casino has already processed several withdrawals.

In this situation, I would personally recommend continuing the complaint here on the platform for the sake of transparency and documentation of the entire process. Please do not worry — we have highly professional complaint resolvers with extensive experience handling cases involving larger winnings and long-term withdrawal schedules.

At the same time, regarding the size of your balance, I would also suggest keeping the complaint resolver from Casino Guru involved for some time, at least until the casino demonstrates a consistent pattern of paying your withdrawals regularly. Unfortunately, we are not able to influence or dictate the exact withdrawal limits or the amount casinos choose to process per transaction, especially when these are tied to VIP levels or internal withdrawal policies.

However, as long as the casino continues paying the winnings periodically and according to their stated limits, this is generally viewed as a positive sign. Since your remaining balance is significant, maintaining an active communication channel and public record of the case may still be beneficial.

Please keep me updated regarding any further processed withdrawals or possible complications, and we will continue monitoring the situation with you.

Karla

Hi karla,

thank you for your ongoing advice and responsiveness. I feel you are actually trying to help me and this give me hope. This has been a very terrible experience and i just want it to be over with. I totally understand you cant dictate the withdrawal rules but i do have some more questions.

1. their terms and conditions talk about having 3rd parties interact with them, my worry is if you engage on my behalf. Can they lock my account or have reasons to not pay out?
2. they have a complain email address, should i raise a complaint myself first? I honestly dont think they care enough to take me seriously, probably just another delay tactic.

As for the recent timeline here is what has happened,

april 2- kyc verified

april 14- received 2 withdraws of $1200 and $750

april 16- received 1 withdrawal of $1200

May 5- may 9th - demoted me from level 3 to level 1 and because im not making any deposits. Why would i make deposits when they wont pay me out consistently. went back and forth for a couple days explaining that i would play if they could build some trust and pay me consistently.

May 9th - Emailed my vip host why but got an email from support that they "We are currently experiencing a high volume of transactions, which has caused a slight slowdown in our Finance Department."

may 14- sent another email to the vip host with more frustration and disappointment and received this email From the support team not the vip host. She has abandoned me which is interesting because i actually talked to a representative on the phone.

Thank you for contacting the Dudespin.com support team.

"Please know that we completely understand how it can feel to wait for your well-earned rewards, and we agree that your withdrawals has been long overdue. However, there is not cause for concern - your funds are safe, and you will receive them soon.

Due to high volume, there may be delays, however we would like to inform you that we are doing our best to process your request as soon as possible. Please be informed that pur Financial Department is working to improve our services. Thank you for your understanding and patience during this time."

I also contacted the chat, it just feels like a bot 🙁

Further questions:

1.Do you want me to forward you the email chain?

2.Are you allowed to tell me how you engage them and what your success is with this site?

Lastly, i would gladly donate to your website and team if you can get my winnings for me. i just want this nightmare to be over with.

thank you so much!

Dear NL29,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Igor, (igor.p@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Karla Mayfly

Dear NL29,

My name is Igor and I will be assisting you with your case.

I am sorry to hear about your problem with the Dudespin Casino and I hope that together we will come to a successful resolution of your issue.

Now I would like to invite a Dudespin Casino representative to join this conversation and participate in resolving this complaint.

Dear Dudespin Casino,

Could you possibly provide additional information regarding the issue and clarify the situation?

I would also appreciate it if you provided us with any and all relevant evidence.

Thank you in advance for providing the information.

Dear NL29,

We are pleased to inform you that your previous pending withdrawals has been successfully processed, and the funds were dispatched from our end on May 23, 2026.

We will make every effort to assist you with your pending withdrawal and will provide you with an update at the earliest opportunity.

Thank you for being so patient with us! We really appreciate it.

Kind regards,

Dudespin Casino team.

Dear Dudespin Casino,

Thank you very much for your update.

Dear NL29,

Thank you very much for your patience and your email.

Since it seems that the withdrawals are being processed, please inform us once you receive your next withdrawals.

Additionally, please let us know how much you have managed to withdraw so far and what balance remains in your account.

hi igor,

Thank you for your help. I am also happy to see dudespin respond here to the inquiry. I received my 3 withdrawals that were pending over a month. My total withdrawals are $6k

I have a pending $42k balance i am trying to withdraw.

I submitted more 3 withdrawals on may 23, 24, 25th. 2 of those have cleared their 3 business day waiting period.

I hope i get more consistent withdrawals moving forward.

NL29

Dear NL29,

Thank you for your update.

Please let us know once you have managed to withdraw the next batch.

Since it will most likely take a few weeks to fully withdraw your balance, it is completely sufficient to inform me in this thread once per week about your withdrawals.

Do not worry, this complaint will not be closed until your entire balance has been withdrawn.

Dear NL29,

We kindly ask for your continued patience as we await an update from the relevant department regarding your request.

Please be assured that we are working to ensure compliance with all necessary protocols. We are making every effort to process your pending withdrawals from May 23, May 24, and May 25, 2026, and will provide you with an update as expediently as possible.

We sincerely appreciate your patience during this time. Thank you for your understanding.

Kind regards.

Dudespin Casino team.

Hello Igor,

As per my weekly update. I am still waiting for 3 withdrawals from may 23, 24, 25th. All 3 those have cleared their 3 business day waiting period. Its now been 8 business days and I haven’t the next withdrawals.

It will take months, not weeks at this rate. I have been very patient.

NL29

Dear NL29,

We are pleased to inform you that your withdrawal form May 23, and May 24, 2026, for 750 CAD each, has been successfully processed, and the funds were dispatched from our end on June 4, 2026.

The funds may take between 3 and 5 business days to reflect in your account, however, this timeframe is contingent upon the payment method utilized and the standards of your bank.

The current pending withdrawals are being processed and will be completed at the earliest as possible.

Thank you for being so patient with us! We really appreciate it.

Kind regards,

Dudespin Casino team.

Yes, thanks you.

The 25th should have been processed as well? Please provide an update!

Dear Dudespin Casino,

Please let us know once the next withdrawals are processed.

Also, please note that according to your website, the monthly withdrawal limit is 10,500 CAD. Therefore, we expect you to honor this player’s overall monthly withdrawal limit.

Thank you.

Hi Igor,

weekly update: i was paid my may 25th withdrawal.

I submitted 3 new withdrawals on June 4,5,6 and all 3 have passed the 3 business day waiting period. Same response through the chat and no withdrawals deposited.

NL29

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear NL29,

We are pleased to inform you that your previous withdrawal requests from June 4, June 5, and June 7, 2026, has been successfully processed, and the funds were dispatched from our end on June 12, 2026.

The funds may take between 3 and 5 business days to reflect in your account, however, this timeframe is contingent upon the payment method utilized and the standards of your bank.

Please be advised that the pending withdrawals are currently being processed and will be completed as expediently as possible.

We will provide a further update regarding the status of these transactions at the earliest opportunity.

We sincerely appreciate your patience during this time. Thank you for your understanding.  

Kind regards,

Dudespin Casino team.

Dear NL29,

Please let us know once you receive your withdrawals and submit new withdrawal requests.

Your continued cooperation is much appreciated.

Hello Igor

i received my june 3,4,5 withdrawals and awaiting my June 12,13,14. Expecting deposits tomorrow as per the 3 business day waiting period. I hope i can get my monthly amount in full by end of june.

thanks,

NL29

Dear NL29,

Please let us know once you receive the withdrawals from mid-June and submit new withdrawal requests.

Thank you very much.

Hi igor,

weekly update: my june 12,13,14 were processed.

I’m waiting on my june 19,20,22 withdrawal requests.

while i know they have a 3 day business waiting period, do they still have to uphold the monthly limits they have?

thanks,

nl29

Dear NL29,

We would like to inform you that the pending withdrawals attempted on June 19, June 20, and June 22, 2026, are currently being processed and will be completed as expediently as possible. We will provide a further update regarding the status of these transactions at the earliest opportunity.

We sincerely appreciate your patience during this time. Thank you for your understanding.  

Kind regards,

Dudespin Casino team.

Dear Dudespin Casino,

Thank you very much for the update.

I would like to ask whether there is anything the player can do to increase their monthly withdrawal limit?

Hello Igor,

It’s been 8 business days (not counting canada day), i emailed support twice in which i received a "processing delay" and unexpected delay response in both emails.

very frustrated as I thought i was starting to get some consistency.

nl29

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hello igor,

my 3 withdrawals for june 19,20,22 were processed.

I have submitted 3 more - july 3,4,5. Balance is still 34k

thanks,

Hello igor,

my july 3,4,5 withdrawals were processed all at one time thankfully.

i have submitted a new withdrawal today and will do for the next 2 days.

thanks,

Dear NL29,

We are committed to assisting you with your pending and future withdrawals. We intend to provide you with a comprehensive update regarding these transactions at the earliest opportunity.

We sincerely appreciate your patience during this time. Thank you for your understanding.  

Kind regards,

Dudespin Casino team.

Dear NL29,

Please let us know once the next batch of withdrawals has been successfully received.

Additionally, could you please clarify what the remaining balance in your account is and what the total amount you have managed to withdraw so far is?

Hi igor,

i have withdrawal $13700 since march with just under $35k remaining to withdraw. I can only withdraw $2250 per week as per the level 1 withdrawal rules.

I will be able to submit a 3rd withdrawal as of tomorrow and will keep you updated.

thanks!!

Dear NL29,

Thank you for your last update.

Please let me know once you successfully manage to withdraw further funds.

Hi Igor,

I have received my last 3 withdrawals today. I submitted one more today and will do 2 more Friday and Saturday.

thanks,

Dear NL29,

Thank you for your update.

Please do not hesitate to let me know once you manage to withdraw further funds this week. Thank you.

Hi igor,

I haven’t received my 3 withdrawals for this week yet. I will update you once i have them. This is for july 16,17, 18.

thanks,

hi igor,

i have received my july 16,17,18 withdrawals. I submitted one more today and will do another 2 tomorrow and monday.

i will keep you updated.

thanks,

Dear NL29,

Thank you very much for your updates.

Please let me know once you successfully manage to withdraw further funds.

Hi igor,

still waiting on the last 3 withdrawals. Hoping i get them tomorrow. Feels like im getting delayed a day every week making this drag on. Just wish it would stay consistent. At least im getting them but this will take some time.

thanks for your support.

Hi igor,

my last 3 were deposited. I submitted one more today and will do tomorrow and monday.

thanks,

[redacted by Casino Guru]

Dear NL29,

Thank you very much for your further updates. Please let us know once there is any news to share.

Additionally, could you please check whether your total amount withdrawn during July was in line with your monthly withdrawal limit at Dudespin Casino?

Hi igor,

ill check the monthly and get back to you. Im still waiting for the last 3 withdrawals from august 1,2,3.

thanks for the support!

Dear NL29,

Thank you for the further updates. Do not hesitate to let me know once further funds have been withdrawn from your account.

hi igor,

i received my 3 withdrawals today. I made one more today and will 2 more Tuesday and Wednesday.

thanks,

Dear NL29,

I appreciate your ongoing updates. Please let us know once you receive further funds from your account.

Dear NL29,

Upon reviewing your account related to your pending withdrawal concerns, we would like to inform you that your withdrawals attempted on August 10, August 11, and August 12, 2026, were canceled on your part on August 14, 2026, and these requests were canceled prior to processing, the funds remained in your account and were appropriately utilized.  

Please be advised that at this moment, we do not observe any pending withdrawals or an active balance associated with your account. 

We trust that this information will assist in clarifying the matter for you.  

Our team extends its best wishes for your future endeavors. 

Warm regards, 

Dudespin Casino team.

Dear NL29,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hi igor,

there are no more funds to withdraw. This took too long and i just wasted all the winnings.

dudespin wins.

Dear NL29,

I'm so sorry to hear that you lost the remaining balance, before you have managed to withdraw all the funds.

Could you please confirm what was the overall amount from 45,000 AUD that you managed to withdraw?