Duffspin Casino - Os ganhos do jogador são confiscados.

The casino, while I played with a deposit bonus whose terms were that I could withdraw as much as 165* the bonus amount received, only left me with €165 out of €2200.

Το καζίνο ενώ έπαιξα με μπόνους κατάθεσης του οποίου οι όροι ήταν ότι μπορώ να κάνω ανάληψη πόσο ίσο με 165* το ποσό του μπόνους που λήφθηκε,μου άφησε μέσα μόνο 165€ από 2200€

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Duffspin Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please share a screenshot of the bonus rule for the bonus you participated in?
• Could you please specify how much you deposited and how much the casino contributed to your balance in bonus money?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

The bonus terms clearly state that I can withdraw 165* the bonus amount, which was 16€, it was a 50% bonus, please see the photos, please help, because I have been misled.

Οι οροί του μπόνους λένε ξεκάθαρα ότι μπορώ να κάνω ανάληψη 165* το ποσό του μπόνους,το οποίο ήταν 16€ ήταν μπόνους 50%, παρακαλώ δείτε τις φωτογραφίες, παρακαλώ για την βοήθεια σας, γιατί με έχουν κοροϊδέψει οικτρά.

Thanks for sharing the evidence.

• Have you confronted the casino with the screenshot of the terms displayed in the bonus to support your claim already?
• Have you received any response?
• Share with me any communication with the casino on the topic. Send the emails to tomas@casino.guru or post screenshots here.

Looking forward to your reply.

Hello Tomas, yes I presented the bonus with the terms I sent you and no one answered me, please help.

Γειά σας Tomas,ναι παρουσίασα το μπόνους με τους όρους που σας έστειλα και δεν μου απάντησε κανείς, παρακαλώ για την βοήθεια σας.

I think they made a terrible fool of me and ate my profits, please help.

Νομίζω ότι με κορόιδεψαν οικτρά και μου έφαγαν τα κέρδη, παρακαλώ για την βοήθεια σας.

Dear Dragon7619,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Michal (michal.k@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas