EasyPokies9 Casino - Os ganhos do jogador foram confiscados.

they have pulled the whole suspicious betting thing again!! how is this possible?? i deposited 200 played my usual couple favourite games got a good win $6 and the multiplier went x 680 i was playing fortunegems 500.. got it up played it down to 5k hit withdraw and they rejected it. all my winnings were confiscated and the said forfieted due to suspicious betting activity.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• What types of games did you play to accumulate your winnings?
• Did you accumulate these winnings with or without a bonus?
• Have you made any successful withdrawals from this casino before?
• Have you passed the full KYC verification, or at least submitted any identity documents to the casino for KYC?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Tomas

i played without a bonus i played on jili platform and borongo platform and i only play a couple favourites night city and fortune gems 500 yes they have my id. how does a system they run detect suspicious betting activity as we can only pick the amount n press spin

Dear Kristyleenutswa,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Martina (martina.b@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Dear Kristyleenutswa,

My name is Martina and from now on, I will assist you with resolving your complaint. I am sorry to hear about the issue you have with the casino.

I will now contact EasyPokies9 Casino outside this complaint thread and let you know any new information once I receive it.

Thank you for being patient

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.