Electric Wins Casino - A desistência do jogador está atrasada e o suporte não responde.

I made a withdrawal on 8/4 and in the chat they keep telling me to wait. Big load of withdrawals and that's it.

When I ask for more information, withdrawal code, withdrawal description, and so on, they tell me they can't give me the details.

What seemed strangest to me of all is that on the same day at 2 different times I spoke with the same representative and asked him about the official website and he told me 2 different pages. electricwins11.com then electricwins22.com and I was connected to the page electricwins77.com.

And when I sent it to him with a screen shot, he replied that I should contact the company's support email for more information and closed the conversation and no longer opens the live chat for me. They never answer emails. I don't know how I will get my money. Have you had a similar experience with this casino?

I have screenshots of all my conversations with them.

Έκανα αναληψη από τις 8/4 και στο τσατ συνέχεια μου λένε να περιμένω. Μεγάλος φόρτος αναλήψεων κ αυτό μόνο.

Όταν ρωτάω για περισσότερες πληροφορίες, κωδικό ανάληψης,περιγραφή ανάληψης και τετοια,μου απαντάνε πως δεν μπορούν να μου δώσουν τα στοιχεία.

Αυτό που μου φάνηκε πιο περίεργο από όλα είναι ότι στην ίδια ημέρα σε 2 διαφορετικες χρονικές στιγμές μίλησα με τον ίδιο εκπρόσωπο και τον ρώτησα για την επίσημη σελίδα του σαιτ και μου είπε 2 διαφορετικές σελίδες. electricwins11.com μετά electricwins22.com και εγώ ήμουν συνδεδεμένος στη σελίδα electricwins77.com.

Και όταν του το έστειλα με screen shot μου απάντησε να απευθυνθώ στο support mail την εταιρίας για παραπάνω πληροφορίες και έκλεισε την συνομιλία και πλέον δεν μου ανοίγει το live chat. Στα emails δεν απαντάνε ποτέ. Δεν ξέρω πως θα πάρω τα χρήματα μου. είχε κάνεις παρόμοια εμπειρία με αυτό το καζίνο?

Έχω screen shot από όλες τις συνομιλίες μου μαζί τους

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila