EmberBet Casino - Jogador tem dificuldades em se autoexcluir do cassino.

I'm experiencing serious problems with this casino. They refuse to permanently self-exclude me due to my severe gambling addiction. They only give me a form for a one-month suspension at most, then reactivate my account even though they know about my gambling problem. In fact, gambling is prohibited in my country, Spain.

Estoy experimentando graves problemas con este casino. No me quieren hacer una autoexlusión definitiva por problemas graves de ludopatía. Solo me dan un formulario para que sea 1 mes como mucho, luego reactivan la cuenta aún conociendo mi problema con el juego. De hecho tengo el juego prohibido en mi país, España,

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear gasol,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem.

First, I’d like to clarify the difference between account closure and self-exclusion:

• Closing an account is a simple process with minimal impact—players can reopen their accounts at any time, and the casino has no ongoing obligations toward them.
• Self-exclusion, on the other hand, comes with stricter restrictions. When a player successfully requests self-exclusion, the casino agrees not to reopen the account, except under specific circumstances (such as after a cooling-off period, but never for players with gambling problems).

Could you please forward me the account closure requests you sent to the casino, together with the casino's responses? You can send them to me at veronika.f@casino.guru.

Thank you in advance for your cooperation.

Best regards,

Veronika

I've already sent it to him by email. Thank you very much!

Ya se lo he enviado por correo. Muchas gracias!

Thank you for your email.

Have you completed the form the casino sent you? Could you please specify how many times you have already completed this form and had your account closed for one month?

Have you contacted the casino via email and explained that you wanted to be permanently self-excluded?

Please forward me all additional communication regarding the confirmation of your self-exclusion and the possibility of permanently closing your account at veronika.f@casino.guru.

Thank you for your cooperation.