Etheryl.io Casino - O pagamento do jogador foi atrasado.

Hi Casino Guru,

i made a deposit on July 14th without any bonuses or free spin, strictly straight off my deposit and won 14 000$. Since then Etheryl has mentioned that my account is flagged for a manual review. They mentioned it can take up to 14 business days which will lead to August 3rd. I do not received any updated other to wait. I am ok with waiting until their mentioned wait time however i just wanted to open this complaint as i know they are delaying the payment or finding anything to make me wait as it should not take that much time to process a withdrawal or investigate my gaming which had no bonuses and legitimate.

Thanks for your help to escalate this, i have all the exchanges in emails since im a VIP member on top of that. It’s extremely frustrating to make put me on standby with a significant amount amount pending of my winnings. My account is also blocked from playing, deposits or withdrawal meanwhile.

Important notice:

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Dear Sjab99,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

I have also previously withdrawn lower sums without any issues. My KYC is also verified.

Thank you

Dear Sjab99,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hi Jean,

My withdrawal has still not been processed, in fact has been pushed backed to my balance and i cant process any withdrawal as all payments have been blocked. My 14k is pending in my balance and have not received any updates from them.

Thanks for your help

Thank you for the update. Please allow me to ask you a few questions so I can better understand the situation.

• I understand that your account is already verified. However, could you please confirm whether the casino asked for any additional verification documents while doing a manual review after your winnings?
• Could you please let me know how long you were a player at the casino and when exactly withdrawals were restricted?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Could you please share with me any relevant communication with the casino regarding the manual review, the delay, and the restriction in your withdrawals? Send emails or chat transcripts to my email at jean.s@casino.guru or post screenshots here.

Thank you very much in advance for your reply.

Hi,

No, they have not asked or required for further documentation for the manual review. also not the first time i withdrew never had an issue in the past before my big win.

I’ve been a player since February 2026 at Etheryl. July 14th i tried to withdraw and i was mentioned my account was flagged for review. On July 22nd was account was restricted for any payment method wether deposits or withdrawals.

i played only slots, never played sports or live casino games.

I will send you all communications with my VIP manager to your email. Thanks for your help!

Hi Jean,

Etheryl has now blocked my account and not letting me log in. Any reason of the delay taking so much time ?

Thanks in advance

Thank you for the update. Since the status of your complaint has changed from a delayed payment to a blocked account, please answer the following questions.

• When exactly was your account blocked?
• How did you learn about your account being blocked?
• Could you please share with me your communication with the casino regarding the accusations made against you? Send emails or chat transcripts to my email at jean.s@casino.guru or post screenshots here

Thank you in advance for your help.

Hi Jean,

Thanks for getting back to me.

My account was blocked on August 4th.

I realized by trying to login and received the message mentioning my account is blocked and to contact support.

The casino has not made any accusation against me other than to wait for the manual review to be completed. The same excuse has been given to me for almost a month. Now they are refusing to cooperate with me. I will send you all the communication to your email and also the screen shot of my account being blocked.

Thanks!

Dear Sjab99,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Barborka, (barbora.p@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Jean

Dear player,

My name is Barbora, and I will be assisting you in solving this case. Now I would like to invite Etheryl.io Casino representative to join this conversation.

Dear Etheryl.io Casino,

Could you please provide clarification regarding this case?

Thank you in advance.