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My account has been blocked for a certain game for a long time (aztec gold megaways, the game runs perfectly with another account login. Can an online casino block a game for a certain account?

seit längerem ist mein account für ein bestimmtes spiel gesperrt ( aztec gold megaways, mit einem anderen account login läuft das spiel einwandfrei. Darf ein online casino ein spiel für eine bestimmten account sperren??

Dear Michael,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I tested the game, and it was working for me. I can recommend you try clearing your cookies or using a different browser. If this doesn’t help, you can try asking the casino for help. Maybe they have experienced such an issue with someone else and know the solution.

Lastly, I would like to point out, that unfortunately, we cannot punish the casino for issues like this. If you like to play this game and it is working in a different casino, I feel like the best option for you is to play it in the other casino.

Looking forward to hearing from you.

Best regards,

Kristina

Hello Kristina, as I said, the game only doesn't work with MY account, if my son logs into MY PC with his account in this casino, the game runs. So it cannot possibly be due to the PC.

Hallo Kristina, wie schon gesagt läuft das spiel nur mit MEINEM Account nicht, wenn sich mein Sohn an MEINEM PC mit seinem Account in diesem Casino einlogt läuft das Spiel. Es kann also unmöglich am PC liegen.

I am sorry, but unfortunately, we cannot punish the casino for this. The best option for you is to play the game in the other casino, where the game runs smoothly, or to play some other game. In addition to this, I would like to warn you, that most casinos prohibit two players to play from the same device and it can lead to marking both accounts as duplicate and account closure.

Unfortunately, after gathering all the necessary information we are rejecting this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.