Evospin Casino - O depósito do jogador está atrasado.

I deposited 0.032969 BNB via Binance to Evospin on the 1st April 2026. I was depositing to claim their first welcome bonus.

The funds were deducted from my binance wallet, however did not show on my Evospin account within the specified hours time frame. I contacted Evospin querying them on why funds haven't been deposited into my account. I sent Evospin the successful transaction hash and blockchain link showing that the funds had successfully left my ewallet and had been received by the recipient (evospin.)

Let me be absolutely clear:

* The deposit was sent via Binance.

* The transaction is **fully confirmed on the blockchain**.

* I have provided **transaction hashes, blockchain links, and full documentation**.

* Binance has explicitly confirmed the funds have **left their platform and were successfully delivered to the recipient wallet**.

Despite this, I have been repeatedly given the same scripted response telling me to "wait" and "be patient." Four days ago, I was told the funds were "pending with the payment processor." This explanation is unacceptable given the publicly verifiable blockchain confirmation showing the transaction is complete.

What is most concerning is:

* A **6+ day delay** with no resolution

* No meaningful updates or transparency

* Failure to take ownership of the issue

* Dismissive responses when I requested compensation such as a no deposit bonus for the delay

Instead of addressing the situation, I was directed toward standard promotions — which is completely inappropriate given that my deposited funds are missing.

I also am unable to claim evospins telegram no deposit 100 spins bonus as technically on their program, a deposit isn't recorded of mine to be eligible.

Transaction Hash - 0x1945860146ade2be28fcc916a1c607fe34cd50b6704fc683250a6dab800ca32d

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Evospin Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise which payment option you have opted for in the casino's cashier when depositing the funds in the casino?
• Would you be able to share a screenshot with the payment instructions visible?
• Have you previously deposited in the casino using this payment method?
• Have you used this payment method successfully elsewhere?
• Post screenshots here or send the information to my email at tomas@casino.guru

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Replied via email 9/4/26

Hello taybanks,

We would like to update you that due to Tomas, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Tomas has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Tomas will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Thanks for sharing the information with me.

• Have you received any relevant response from the casino in the meantime?
• Was your deposit credited to your balance since your last reply?

Please let me know.

Dear taybanks,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hi Tomas,

Yes I did receive a response from Evospin. Ill send the screenshot of this below.

I have no idea what to do moving forward as the deposit wallet address on Evospin matches exactly the wallet address i withdrew to from Binance. Binance themselves also stated that they reviewed the transaction hash and the blockchain and everything states that my funds were successfully deposited to the intended platform. Evospin have been nothing but delay after delay and in general a terrible experience.

No funds have been added to my account yet.

I have also forwarded to your email the entire email trail for your reference.

Thanks Tomas,

Apologies for the delay in response.

Thanks for your reply.

When checking the payment instructions found on the casino's cashier, I found this:

If you used an unsupported network instead of the one found in the payment instructions, we might not be able to persuade the casino to recover your deposit.

Please let me know if there is any other information I haven't considered regarding your complaint.

Looking forward to your reply.

Dear taybanks,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear Player and Casino Guru Team,

After a thorough review of the case, we found that the deposit was made using the incorrect network. The transaction was sent via OpBNB, while the deposit address provided by Evospin at the moment of the deposit supported the BEP20 network.

Unfortunately, deposits sent through unsupported networks cannot be processed automatically and, in this case, the funds are considered lost.

We would also like to note that the requirement to select the correct network is clearly stated in the deposit modal before confirming the transaction. The player also provided a screenshot of the deposit window where this information is explicitly displayed.

As the issue resulted from the use of an unsupported network and not from any technical issue on the casino’s side, we are unable to credit the deposit or provide compensation in this situation.

Thank you for your understanding.

Best regards,

Evospin Casino Team

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminders, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.

However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,

Tomas

Casino.Guru