Freespinz Casino - O levantamento dos prémios dos jogadores está atrasado.

Freespinz does not pay for withdrawals, the second 2000 euros were paid on Tuesday (4000 euros could not be withdrawn at once, so I divided it into two parts and the requests went out one after the other).

The game started on Monday, September 8th, when I won and tried to withdraw. The only withdrawal method in euros was Paydo and I opened an account there. The game account was confirmed, but they asked for ID again. When I sent it, I got a message that ID was still needed so I could hold it next to my face. I provided it. When it was confirmed, they asked for a bank statement. I provided it. On Thursday, September 11th, I also made a new withdrawal to wait. On Monday, September 15th, I got a message that the account had been confirmed, but the withdrawals had been canceled. They don't have any way to withdraw in euros now, only in about a month. The only way is to withdraw in crypto. I opened an account for crypto and immediately withdrew again. They told me that a new three-week maximum withdrawal waiting period would start, even though without their cancellation, the third weekday was already going by for the second withdrawal. On Tuesday, another 2,000 euros in crypto was paid, indeed completely consecutive withdrawals. I have been writing constantly and trying to get my money. They announced yesterday that today at 4 pm 3 weekdays, their maximum, are full. They still haven't paid. Now the answer came that they will check the game history etc. That the payment date will be postponed again and 22.9. could be. I have never used bonuses, both the same game win 2000, there is nothing to check. Just playing from them, one thing after another.

Freespinz ei maksa nostoa, toisen 2000 euroa maksoi tiistaina (4000 euroa ei voinut nostaa kerralla, joten jaoin kahteen osaan ja pyynnöt lähtivät peräkkäin).

Pelinpito alkoi maanantaina 8.9., kun sain voiton ja yritin nostaa. Ainoa nostotapa euroilla olikin Paydo ja avasin tilin sinne. Pelitili oli vahvistettu, mutta pyydettiinkin uudelleen henkilöllisyystodistus. Kun lähetin sen, tuli viesti että tarvitaan sittenkin henkilöllisyystodistus niin että pidän kasvojen vieressä. Toimitin sen. Kun oli vahvistettu, pyydettiin pankkitiliote. Toimitin sen. Torstaina 11.9. tein myös uuden noston odottamaan. Maanantaina 15.9. tuli viesti, että tili on vahvistettu, mutta nostot peruttu. Heillä ei olekaan käytössä nyt mitään tapaa nostaa euroilla, noin kuukauden kuluttua vasta. Ainoa tapa on nostaa kryptoina. Avasin tilin kryptoille ja kotiutin heti uudestaan. Kertoivat että alkaa uusi kolmen arkipäivän maksimi kotiutuksen odotusaika, vaikka ilman heidän peruutustaan oli jo kolmas arkipäivä menossa toisenkin kotiutuksen kohdalla. Tiistaina maksettiin toinen 2000 euroa kryptoina, tosiaan täysin perättäiset nostot. Olen kirjoittanut jatkuvasti ja koittanut saada rahojani. Ilmoittivat eilen, että tänään klo 16 3 arkipäivää, heidän maksiminsa, täynnä. Eivät maksaneet edelleenkään. Nyt tuli vastaus, että tarkastetaan pelihistoriaa jne. Että maksupäivä siirtyy taas ja 22.9. voisi olla. En ole käyttänyt bonuksia koskaan, samaa pelivoittoa molemmat 2000, mitään tarkastettavaa ei ole. Pelkkää pelinpitoa heiltä asia toisensa perään.

Dear player,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Complaints Resolution Center

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear player,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Dominika