Fresh Casino - A desistência do jogador está atrasada.

I have withdrawn money from this casino many times, but this time it is very strange, it has been 12 hours, the withdrawal is not yet accounted for, and customer service staff all disappeared already 5 days, this is a very big alarm, please help me get my money back, thank you&# xff01;!

我在這家賭場提款很多次了，但這次非常詭異，已經過了12小時，提款還沒到帳，而且客服人員全部消失已經5天了，這是非常大的警訊，請幫幫我把錢拿回來，謝謝您！！！

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Attila

I received a withdrawal from 977eur now!

Thank you very much casinoguru for helping me ！！！！！

I would like to ask one more question, do you recommend me to continue depositing to freshcasino?

Is it safe?

Because I really hate the lack of customer service and I'm worried that freshcasino will still have no customer service in the future.

Thank you casinoguru for your advice, I appreciate it!

我現在收到977eur的提款了！！

非常謝謝casinoguru幫忙我！！！！！

我想再問一個問題，你們建議我再繼續存款到freshcasino嗎？？

安全嗎？？

因為我真的很討厭沒有客服人員回覆，我擔心freshcasino以後還是沒有客服人員.

謝謝casinoguru的建議，萬分感恩！！

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Catcatplay,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila