Fresh Casino - O jogador não consegue fechar sua conta.

I want to close my account at this casino. Unfortunately, my request is not followed.

Ich möchte mein Konto in diesem Casino schließen. Leider wird meiner Bitte nicht Folge geleistet.

Dear Krugmann,

Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with Fresh Casino. I’m afraid, I will need more information regarding your problem. Please could you elaborate? Why do you want to close your account and how did you request for it? I will be waiting for your reply patiently.

Best regards,

Nick

Good day. Please excuse the late reply. What information do you need?

I was hoping that Fresh Casino would close my account. Unfortunately this still hasn't happened. Even today, my request was not followed.

I have contacted online support several times. Unfortunately I don't get any help there. I only get replies asking me not to close my account. Unfortunately, there is no self-exclusion button.

Kind regards

F. Schulte

Guten Tag. Entschuldigen Sie bitte die späte Rückmeldung. Welche Informationen benötigen Sie?

Ich hatte die Hoffnung, dass Fresh Casino meinen Account noch schließt. Leider ist dies immernoch nicht passiert. Auch heute wurde meiner Bitte nicht Folge geleistet.

Ich habe den online Support mehrfach angeschrieben. Dort wird mir leider gar nicht geholfen. Ich bekomme nur antworten die mich dazu auffordern mein Konto nicht zu schließen. Einen Button zum selbstausschluss gibt es leider nicht.

mit freundlichen Grüßen

F.Schulte

Can you please forward your request you sent to the casino to nikolas.b@casino.guru?

Dear Krugmann,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

The complaint will be now closed for the above mentioned reason.