Fridayroll Casino - O levantamento dos prémios dos jogadores está atrasado.

I withdrew my money on November 12, 2025, and Fridayroll said it would only take 5 days. Now, 9 days have passed, and I haven't received any money in my account. I would like my money back as soon as possible. Reason for the financial loss:

The undelivered €100 and the lengthy delay have caused me clear financial damage. I was dependent on this amount, and the delayed payment has led to further costs, obligations, and financial disadvantages.

Therefore, I demand compensation in the amount of €5,000 due to the financial damage incurred.

Best regards, *******

Ich hab am 12.11.2025 mein Geld ausgezahlt und die friydayroll haben gesagt dauert nur 5 Tage und jz 9 Tage vorbei und hab ich keinen Geld auf mein konto bekommen. Ich möchte bitte mein Geld so schnell wie möglich .Begründung des finanziellen Schadens:

Durch die nicht ausgezahlten 100 € sowie die lange Verzögerung ist mir ein klarer finanzieller Schaden entstanden. Ich war auf diesen Betrag angewiesen, und die verspätete Auszahlung hat zu weiteren Kosten, Verpflichtungen und finanziellen Nachteilen geführt.

Daher fordere ich einen Schadenersatz in Höhe von 5.000 € aufgrund des entstandenen finanziellen Schadens.

Mit freundlichen Grüßen, *******

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Dear RoyalAnt3,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear RoyalAnt3,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear RoyalAnt3,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru