Frumzi Casino - A retirada do jogador está atrasada.

The casino has 20 days for a €200 withdrawal, an unacceptable waiting time and I have contacted them over 30 times.

Το καζίνο έχει 20 μέρες για μια ανάληψη 200€ απαράδεκτος χρόνος αναμονής και έχω επικοινωνήσει μαζί τους πάνω από 30 φορές.

Dear tomylougs,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Did you accumulate your winnings with or without an active bonus?

Could you please share your communication with the casino regarding the withdrawal? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

I have made a withdrawal in the past, my account still says no identification required, strange because everything was working properly at this casino, please help.

Έχω κάνει ανάληψη στο παρελθόν,ο λογαριασμός μου δεν χρειάζεται ταυτοποίηση ακόμα γράφει, περίεργο γιατί όλα δούλευαν σωστά σε αυτό το καζίνο, παρακαλώ για την βοήθεια σας.

Dear tomylougs, could you please let me know whether you used any bonuses when you accumulated your winnings?

Also, what is the current status of your withdrawal?

I would like to kindly remind you that I have not received any communication (emails or screenshots) from you regarding your contact with the casino. Please send them to dominika.l@casino.guru so I can assist you further. Thank you.

I'm waiting for a selfie photo to be approved, which is causing me trouble with identification for no reason, I don't have an active bonus, and my withdrawals haven't been made.

Περιμένω να εγκριθεί μια φωτογραφία σελφι η οποία με ταλαιπωρούν στην ταυτοποίηση χωρίς λόγο ,δεν έχω ενεργό μπόνους και δεν έχουν γίνει οι αναλήψεις μου.

I've been waiting for over a month.

Περιμένω πάνω από ένα μήνα

Identification has been completed and the withdrawal has been completed, thank you for your help.

Έγινε η ταυτοποίηση και ολοκληρώθηκε η ανάληψη, ευχαριστώ για την βοήθεια σας.

Dear tomylougs,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Dominika

Casino.Guru