Frumzi Casino - A retirada do jogador está atrasada.

Good morning. It's been 10 days since my first withdrawal and a week since the last one. I have complained multiple times via chat and email that I still haven't received the money. I am told that everything is fine, not to worry, but to this day I still haven't received the money.

Buongiorno. Sono passati 10 giorni dal mio primo prelievo e una settimana dall'ultimo, ho reclamato più volte via chat e via email che non ho ricevuto ancora i soldi, mi rispondono che tutto ok, di non preoccuparmi, ma ancora oggi non ho ricevuto i soldi.

Hello yuliiademiniatsa,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Frumzi Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

It says my account doesn't need verification yet. Winnings accumulated with real money. Last time I spoke to the casino yesterday morning, but they always say the same thing that everything is fine that they are sorry and it will be solved soon. I have played various online casinos and I have never waited more than 2 days for the credit.

C'è scritto che il mio account non ha ancora bisogno di verifica. Vincite accumulate con i soldi veri. L'ultima volta ho parlato con il casino ieri mattina, ma rispondono sempre la stessa cosa che tutto apposto che li dispiace e tra poco sarà risolto. Ho giocato vari casino online e non ho mai atteso più di 2 giorni per l'accredito.

Hello yuliiademiniatsa,

The recommended period is still 14 days, no matter what the casino claims or how fast is it in other casinos. Please let us know in case it would take longer.

Since today I can't access my account. It lets me in and then immediately kicks me out. This all seems very strange to me and it sounds like a scam.

Da oggi non riesco accedere al mio account. Mi fa entrare e mi butta subito fuori. Tutto ciò mi sembra molto strano e mi sa tanto di truffa .

I managed to access the site. Today it has been 14 days and I still have not received the money. Unable to withdraw other funds in possession in the meantime I spent another 2500 euros.

Sono riuscita ad accedere al sito. Ad oggi sono passati 14 giorni e ancora non ho ricevuto il denaro. Impossibilitata a prelevare altri fondi in possesso nel frattempo ho speso altri 2500 euro.

Hello yuliiademiniatsa,

Did you cancel the withdrawal and used it or how did you spend it? How much is currently pending?

On the 15th day the money was credited. If it weren't for this wait I could have won 4000 euros. Instead I got my 500 back. You can close. Thank you

Al 15° giorno sono stati accreditati i soldi. Se non fosse per questa attesa potrei aver vinto 4000 euro. Invece ho recuperato i miei 500. Potrete chiudere. Grazie

Dear yuliiademiniatsa, 

I’m really pleased to hear that your issue has been resolved. I'll go ahead and mark your complaint as 'resolved' in our system. Thank you for confirming the outcome. If you ever face any challenges with this or any other casino in the future, please don’t hesitate to reach out to our Complaint Resolution Center. We’re always here for you. 

As you know, our services are completely free, and we don’t accept any gratuities. But if you could spare a moment to share your experience with our services on Trustpilot, it would mean a lot to me. Here’s the link: https://www.trustpilot.com/evaluate/casino.guru. Your honest review and any suggestions for how we can improve would be incredibly valuable, not just for us, but also for others who might need help with online casino-related issues. 

Thank you so much for your time. 

Best regards, 

Casino.Guru