Frumzi Casino - O levantamento dos prémios dos jogadores está atrasado.

I made a withdrawal through bank transfer and tomorrow will mark the 5th business day and there is still nothing. One person says it's in the final stage, another says it's still being processed. It seems everyone is lying and the support team is not responding. Please, help resolve this situation, we need to get our money because this situation is turning into a mockery.

Έκανα ανάληψη με bank transfer αύριο πάμε 5η εργάσιμη μέρα και εκεί τπτ ο ένας λέει είναι στο τελικό σταδιο ο άλλος λέει είναι σε επεξεργασια εντέλει λένε όλοι ψέματα το σαππορτ δεν απαντάει παρακαλώ βοηθήστε την κατάσταση να πάρουμε τα χρήματα μας γιατί αυτό που συμβαίνει είναι κοροιδια

Dear Dimizafei1,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

this is this morning they answer completely vaguely

αυτο είναι σήμερα το πρωί απαντάνε τελείως αοριστα

Dear Dimizafei1,

Have you received your withdrawal from the casino yet?

Dear Dimizafei1,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.