Frumzi Casino - O levantamento dos prémios dos jogadores está atrasado.

Hello

I have been trying to withdraw for 6 days

I always get the message that the deposit amount must first be converted

But this has happened

The live chat can never help, supposedly the withdrawals are carried out manually, but this also does not happen

There is no response to emails

They also do not want to confirm the requested payments by email

Apparently there are technical problems, I have already tried to make withdrawals via mobile, tablet and PC on different browsers

I sent screenshots to Frumzi

Hallo

Ich versuche seit 6 Tagen auszuzahlen

Ich erhalte immer die Meldung dass die Einzahlungssumme erst umgesetzt werden müsste

Dies ist aber erfolgt

Der Live-Chat kann nie helfen, angeblich werden die Auszahlungen manuell ausgeführt, aber auch dies erfolgt nicht

Auf E-Mails gibt es keine Reaktion

Die in Auftrag gegebenen Auszahlungen will man mir auch nicht per Mail bestätigen

Angeblich gibt es technische Probleme, ich habe schon versucht die Auszahlungen über Handy, Tablet und PC auf verschiedenen Browsern auszuführen

Screenshots habe ich Frumzi übermittelt

Dear Schafkopf89,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

What can I do if withdrawal requests are not confirmed?

The waiting time for processing is not a problem and understandable

Was kann ich tun wenn die Auszahlungsanfragen nicht bestätigt werden?

Die Wartezeit der Bearbeitung ist kein Problem und verständlich

Dear Schafkopf89,

Would it be possible to forward your betting history to review if your deposit was really wagered 1x in total?

Please send it to nikolas.b@casino.guru for further review.

Awaiting your response.

Regards,

Nick

Hello

completed

If necessary I can send further evidence

Hallo

erledigt

Wenn nötig kann ich weitere Nachweise schicken

I still have a problem

On February 3, 2025, a sports bet was incorrectly evaluated.

"Boston +7.5" was selected in the betting slip, but this was booked with Philadelphia +7.5

bet was lost

I have contacted the casino several times via live chat and email

I am always put off

ich habe noch ein Problem

Am 3.2.2025 wurde eine Sportwette falsch ausgewertet.

Im Wettschein wurde „Boston +7,5" ausgewählt, gebucht wurde dies aber mit Philadelphia +7,5

Wette ging somit verloren

Ich habe das Casino mehrfach im Live-Chat und per Mail kontaktiert

Ich werde immer nur vertröstet

Dear Schafkopf89,

As you might know, our forum Casino.Guru, deals with the complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue, related to a sports betting.

Is there anything else we could assist you with?

Best regards,

Nick

Okay, too bad

I thought that maybe they could help there too

Okay, schade

ich dachte dass sie da vielleicht auch helfen können

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.