Frumzi Casino - O pedido de encerramento da conta do jogador foi ignorado.

I've emailed them to close the account and they won't do it.

FRUMZI AND FATPIRATE DON'T CLOSE ACCOUNTS. Very bad.

please help me

Já enviei mail para encerrarem a conta e não o fazem.

A FRUMZI E A FATPIRATE NÃO ENCERRAM CONTAS. Muito mau.

ajudem me por favor

Dear Mariavvv,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Frumzi Casino.

I checked the section on the account closure in the casio's terms and conditions:

3.7 Closure of your account: You may request the closure of your account at any time by sending an email to customer support at support@frumzi.com, subject to the following conditions:

You can only close your account if it has no remaining balance (positive or negative) and no pending withdrawal requests.

In case you want to close your account with a positive balance or/and pending withdrawal requests, all the funds on your account will be voided.

Please allow me to ask you a few questions, so I can better understand the situation.

• Is there any withdrawable balance on your account, greater than 0€?
• Have you provided a reason to the casino why you wish to close your casino account? What reason did you give?
• Is your casino account verified?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Mariavvv,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I've already emailed Frumzi and Fatpirate again.

Today.

Já enviei novamente mails à Frumzi e à Fatpirate.

hoje.

Here's the latest email.

Segue último mail.

Thank you very much, Mariavvv, for providing the necessary information. I will now transfer your complaint to my colleague Matej (matej.l@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello Mariavvv, nice to meet you!

My name is Matej, and I will be assisting you with this case. I'll do my best to help you resolve this issue as soon as possible.

I’d like to invite a representative of Frumzi Casino to join the conversation and participate in the investigation of this case as well. Could you possibly provide additional information regarding the issue with self-exclusion and clarify the situation? I would also appreciate if you can provide us with any and all relevant evidence.  

Thank you for your patience and cooperation in advance.

Problem already solved by CASINO FRUMZI.

account canceled.

thank you

RV

Problema já resolvido pelo CASINO FRUMZI.

conta cancelada. .

muito grata

RV

Dear Mariavvv,

This is great news! I'll go ahead and mark the complaint as 'resolved' in our system. I appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

And if you feel like the gambling is getting the better of you at times, I would recommend checking out this free app BetBlocker (https://betblocker.org/pt/), that can be installed on both your computer and mobile device, and keep you safe from gambling sites. As I mentioned it is completely free, so I would highly recommend at least trying it out.

Also thanks to Frumzi team for solving the issue this quick. :)

Best regards,

Matej

Casino.Guru