Frumzi Casino - O pedido de retirada do jogador está atrasado.

Hello, I have a €2,100 balance with Frumzi + three €500 withdrawals pending since August 21st, and nothing's happening. When I ask, they just keep saying it's been forwarded and sorry for the delay, but nothing's happening.

I played with the deposit bonus, wagered it completely, and then requested withdrawals. Frumzi hasn't requested verification yet.

Hallo, ich habe bei Frumzi 2100€ Guthaben + 3x 500€ Auszahlungen ausstehend seit 21.08. und es passiert einfach nichts. Auf Nachfrage heißt es immer nur es wurde weitergeleitet und entschuldigung für die Verzögerung, aber passieren tut nichts.

Ich habe mit Einzahlungsbonus gespielt, diesen vollständig umgesetzt und dann Auszahlungen beantragt. Eine Verifizierung wurde von Frumzi bisher nicht angefragt.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can better understand the situation.

• Have you made any successful withdrawals from the casino in the past?
• Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello Tomas, I have never received a payout from Frumzi.

Here are screenshots of the live chat which always gives the same answers.

Hallo Tomas, ich habe noch nie eine Auszahlung von Frumzi erhalten.

Hier sind Screenshots vom Live Chat der immer die gleichen Antworten gibt.

Thank you very much for providing the necessary information. I will now transfer your complaint to my colleague Stefan (stefan.m@casino.guru), who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Dear Luke2000,

I am so sorry to hear about your problem with the casino. I will contact the casino and try to resolve the issue as soon as possible.

Now I would like to invite a Frumzi Casino representative to join this conversation and participate in resolving this complaint.

Dear Frumzi Casino,

Could you comment on the situation?

Thank you in advance for providing the information.

Dear Luke2000,

Thank you for reaching out. We can confirm that the withdrawals you previously inquired about have been completed.

There are new pending requests from September 19, 20, and 21. Please note that withdrawals typically take up to 3 business days to be completed.

Bank transfers, however, may take additional business days to appear in your account, depending on your bank's processing time.

We understand your eagerness and kindly ask for your patience while we process these requests as quickly as possible.

If you have any other questions, please feel free to contact us.

Kind regards,

frumzicasino.com

Dear Frumzi Casino,

Thank you for your response and the information you have provided. Could you please let us know once the payments are processed? Your cooperation is much appreciated.

I'll be awaiting your reply.

Dear All,

Thank you for your patience. We are pleased to confirm that all withdrawal requests submitted between the 19th and the 21st have been successfully processed.

Please note that bank transfers may require additional business days to appear in your account, depending on your bank's specific processing times.

Should you have any further questions, please do not hesitate to contact us.

Regards,

Frumzi Casino Team

Dear Luke2000,

I hope this message finds you well.

Could you kindly confirm whether you have received the funds from the casino in full? Additionally, please let me know if there is any remaining balance in your casino account that is still available for withdrawal.

Your confirmation will help us ensure that the matter has been fully resolved on your end. If you encounter any issues or have any concerns regarding the payment, please do not hesitate to reach out.

I will be awaiting your response.

Hello, Frumzi has now paid out everything. Thanks for the help.

Hallo, Frumzi hat jetzt alles ausgezahlt. Danke für die Hilfe

Dear Luke2000,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Stefan

Casino.Guru