FS Casino - Jogador alega que Vulkanbet é uma fraude.

THIS IS A JOKE, VULKANBET IS A SCAM AND IS SCAMMING PEOPLES MONEY, TEAM CANNOT SEND ME VALID PROOF OF ANYTHING AND IS A JOKE, PLEASE TAKE THIS SERIOUSLY AS I WILL BE TAKING THEM TO COURT.

Dear player,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

What specific issues have you encountered with your account?

What proof or documentation have you requested from them?

Could you please share your communication with the casino regarding your concern? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

Hello, I have sent you an email regarding this situation.

Dear player, to help us investigate your case more effectively, we kindly ask you to request your game history from the casino — ideally in Excel format. This will allow us to better understand your gameplay and review the details of your complaint thoroughly.

Once you receive the file, please forward it to dominika.l@casino.guru.

they can only provide it after a long period of time for no apparent reason.

Dear player, have you received your game history from the casino yet, or have you gotten any updates from them since your last message?

Hello, I have not gotten any messages or updates from them back since.

Thank you very much for providing the necessary information. I will now transfer your complaint to my colleague Mirka (miroslava.d@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Thank you a lot❤️

Dear player,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite Vulkan.bet Casino representative to join this conversation.

Dear Vulkan.bet Casino,

Could you please provide clarification regarding this case, and send me player's game log to miroslava.d@casino.guru?

Thank you in advance.

Dear player,

Would you be able to access your account, and send me a screenshot, where your balance would be visible?

Thank you.

I have not received payment into my bank account yet so don’t close this case yet, I will update you within 1-2 days after I get money into my bank, thank you lots for helping after all❤️

Dear player,

I will be waiting for your confirmation.

Thank you for your cooperation.

Support has said that I should be getting my money into my bank today or tomorrow. Haven’t gotten it today, but will be waiting for tomorrow then and we’ll see, thank you.

They have said that there’s a slight delay in my withdrawal, 3 days have passed already, "team is gonna look into it" need the money today as it was promised to me withdrawn into my account within 2 working days.

Update: won’t get money today. 2 support members have said that i’ll get it within 2 work days which didn’t happen. Now support has said that it can be approoved within 5minutes to 48 hours, but no later than 5 days after the request, still waiting until Tuesday then.

Got it deposited into my bank account, thank you very much for your whole team helping me with this situation and thank you Vulkans team for looking into it also.❤️ Have a wonderful day🙂

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear girulistitas75,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Mirka