Funbet Casino - A conta do jogador foi bloqueada durante a retirada.

It blocked me when I made a withdrawal.

Με μπλόκαρε όταν έκανα αναληψη

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Funbet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• How did you learn about your account being blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Have you contacted casino support and asked for an explanation? What response have you received?
• Could you please share with me your communication with the casino to support your complaint? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

I've been at the casino for quite some time... I learned that it was blocked when I couldn't access my account and speaking in the chat they told me that the administration closed my account forever while I had withdrawn 500 euros and had another 400 in my account... I was playing slots with initial capital and bonus... when I made the required turnover the money was released and I could withdraw as I did... I asked why they blocked me and they didn't answer me

Στο καζίνο είμαι αρκετό καιρό...έμαθα ότι μπλοκαρίστηκε όταν δε μπορούσα να μπω στο λογαριασμό μου και μιλώντας στη συνομιλία μου είπαν ότι η διοίκηση έκλεισε το λογαριασμό μου για πάντα ενώ είχα κάνει ανάληψη 500 ευρώ και είχα αλλα 400 στο λογαριασμό μου...έπαιζα στα φρουτάκια με αρχικό κεφάλαιο και μπόνους...όταν έκανα το τζίρο που απαιτείται τα χρήματα απελευθερώθηκαν και μπορούσα να κάνω ανάληψη όπως και έκανα...ρώτησα για ποιο λόγο με μπλοκάρισαν και δεν μου απαντησαν

I contacted live chat again because I didn't get a response to my email...they told me that the withdrawal money would be credited normally and that the casino was closed...they're probably lying, I'll wait another day.

Επικοινώνησα ξανά με ζωντανή συνομιλία επειδή στο email απάντηση δε πήρα...μου είπαν ότι τα χρήματα της ανάληψης θα μπουν κανονικά και ότι το καζίνο έχει κλείσει...μάλλον λένε ψέματα εγώ θα περιμένω άλλη μια μέρα

Thanks for the replies and the submitted information.

• Were your funds paid out partially or in full since your last post?

Please let me know.

No, they didn't put any money in my account...thank you

Όχι δεν έβαλαν καθόλου χρήματα στο λογαριασμό μου...ευχαριστω

Today, a withdrawal of 500 euros was credited to my account...all that remains is the balance of the account I had when they closed my account.

Σήμερα μπηκε στο λογαριασμό μου η ανάληψη 500 ευρώ...μένει να μπει το υπόλοιπο λογαριασμού που είχα όταν έκλεισαν το λογαριασμό μου

Thank you very much for the update.

We will keep this complaint open until you confirm your remaining withdrawal has been successful.

Please keep me informed about any further developments.

Dear teoflab,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

The remaining withdrawal was not made... whatever money was in there they didn't give it to me.

Η υπόλοιπη ανάληψη δεν έγινε... ότι χρήματα υπήρχαν μέσα δεν μου τα εδωσαν

Thank you very much for providing the necessary information. I will now transfer your complaint to my colleague Martina (martina.b@casino.guru), who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Dear teoflab,

My name is Martina and from now on, I will assist you with resolving your complaint. I am sorry to hear that you still hasn't received your money. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite Funbet Casino representative to join this conversation and participate in the resolution of this complaint.

Dear casino representative, could you please state the reason why the player's money has not yet been sent to his account?

Thank you in advance for providing the information.

Dear All,

We would like to inform you that we are working on your request with the highest priority.

Thank you for your patience and understanding.

Kind regards,

FunBet Team

Dear all,

Thank you for your patience.

We would like to inform you that the player’s account has been closed following an administrative decision.

teoflab , we have contacted you via email requesting your bank details to proceed with the payout. Kindly respond at your earliest convenience.

We appreciate your understanding and cooperation.

Best regards,

FunBet Team

Thank you FunBet Team for the update.

Dear teoflab,

It seems that once you send the bank details to the casino the money will be on their way. Please keep me updated with the outcome,

Thank you very much

I have sent an email with what you asked for.

Έχω στείλει σε email ότι μου ζητησατε

Dear teoflab,

can you please give us an update? Have you received your withdrawals?

No... I haven't received it yet.

Όχι... ακόμα δεν την έχω λαβει

Dear Funbet Casino,

can you please give us an update if you have received all the required information to send the money to the player?

Dear Funbet Casino,

can you please give us an update if you have received all the required information to send the money to the player?

Yes, I have received all the information and have sent what they asked for.

Ναι έχω λάβει όλες τις πληροφορίες και έχω στείλει ότι μου ζητησαν

The money has been credited to my account...thanks for the help...the issue is resolved

Μπήκαν τα χρήματα στο λογαριασμό μου...ευχαριστώ για τη βοήθεια...το θέμα επιλυθηκε

Wonderful! I'm so glad to hear that your money has arrived! I'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Martina Bennett

Casino.Guru