Funbet Casino - O levantamento dos prémios dos jogadores está atrasado.

Hi

Funbet are always delaying payment and saying that there is a high volume of transactions delaying payment. This has gone on too long. They state 3 business days for withdrawals in their terms and conditions but they take at least 2 weeks!! I just want my withdrawals paid

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Dear Liverpool80,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Ok I will wait 2 weeks as it has already been one week but their terms and conditions state 3 business days

Hi I cancelled the previous withdrawals and played again. My current balance is over £3k and I have started withdrawing from today. I expect there will be delays in payment as usual but just wanted to give you a heads up. I guess we have to start the 2 week period of grace again. I will not be playing again with my current balance until all funds have been received.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Liverpool80,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

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Thank you in advance for your time and feedback.

Best regards,

Karla