Funbet Casino - Os saques dos jogadores são atrasados na Funbet.

Hello dear Casinoguru team,

I won at Funbet on July 9, 2025, and since then, three withdrawals of €500 each have remained unprocessed. The provider's (Funbet) chat support repeatedly gives me standard platitudes like, "Rest assured that your withdrawal is safe with us. The finance department will process your request shortly." I've been waiting almost four weeks for the payout of my €1,500 winnings. I would be very grateful if you could help me with this.

Thank you!

Hallo liebes Team von Casinoguru,

ich habe am 09.07.2025 bei Funbet gewonnen und seitdem sind drei Auszahlungen mit jeweils 500€ unbearbeitet geblieben. Vom Chatsupport des Anbieters (Funbet) bekomme ich wiederholt immer nur Standardfloskel zu hören wie bspw. "Seien Sie versichert dass Ihre Auszahlung bei uns sicher ist. Die Finanzabteilung wird Ihre Anfrage in kürze bearbeiten". Insgesamt warte ich jetzt schon fast 4 Wochen auf die Auszahlung meines Gewinns in Höhe von 1.500€. Ich wäre Euch sehr dankbar wenn Ihr mir hierbei helfen könnt.

Vielen Dank!

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can better understand the situation.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

Hello Tomas,

to your questions:

1. No, I have not made a successful withdrawal from Funbet in the past, as this is my first withdrawal request from Funbet.

2. The casino hasn't initiated the verification process yet. Under the Verification section on the homepage, it says "Your account does not currently require verification." Therefore, I can't currently submit any KYC documents.

3. I received a 350% non-sticky bonus upon deposit. However, I never claimed the bonus money because I was winning real money right at the beginning. I then canceled the bonus money and made a withdrawal.

I've been waiting for my withdrawal requests (3 x €500, a total of €1,500) since July 9, 2025. The status of the withdrawals has been "in process" ever since, and the casino's live chat has only been putting me off.

I hope you can help me.

Thank you in advance and best regards!

Hallo Tomas,

zu Deinen Fragen:

1. Nein, ich habe in der Vergangenheit noch keine erfolgreiche Auszahlung bei Funbet vorgenommen, da dies meine erste Auszahlungsanfrage bei Funbet ist.

2. Es wurde seitens des Casinos noch kein Verifizierungsprozess gestartet. Unter dem Punkt Verifizierung erscheint auf der Hompage "Ihr Konto benötigt derzeit keine Verifizierung". Ich kann somit aktuell auch keine KYC Unterlagen einreichen.

3. Ich hatte bei der Einzahlung einen 350% Non-Sticky-Bonus. Ich habe das Bonusgeld jedoch nie in Anspruch genommen, da ich direkt zu Beginn noch im Echtgeld gewonnen habe. Daraufhin habe ich das Bonusgeld storniert und die Auszahlung vorgenommen.

Ich warte jetzt bereits seit 09.07.2025 auf meine Auszahlungsanfragen (3x 500€, also 1.500€ insgesamt). Der Status der Auszahlungen befindet sich seitdem "in Bearbeitung" und vom Live-Chats des Casinos werde ich nur vertröstet.

Ich hoffe Du kannst mir weiterhelfen.

Vielen Dank schon einmal vorab und beste Grüße!

Hello Tomas,

I just saw that the first two payouts of over €500 came today.

We are now missing 500€.

It is still a disgrace for Funbet to keep the money for almost a month.

I hope the outstanding €500 will be processed and paid out soon.

Hallo Tomas,

gerade habe ich gesehen dass die ersten zwei Auszahlungen über 500€ heute gekommen sind.

Es fehlen jetzt noch 500€.

Es ist dennoch eine Frechheit von Funbet das Geld fast einen Monat einzubehalten.

Ich hoffe die noch ausstehenden 500€ werden auch bald bearbeitet und ausgezahlt.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Olli9292,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas